Jennina Pitkälä Email & Phone Number

Vantaa, Uusimaa, Finland

Administrator of time and attendance systems for Fazer Confectionery, Fazer Finland and Fazer Retail. My main responsibilities are:• System maintenance and development• Testing and implementing new features and version updates• Employee data management• User rights management• Integrations with HR and payroll systems• Implementing new work shifts and shift allowances• User support• Producing training materials and organizing training for new supervisors• Generating reports using SQL queries and Excel• Intepration and implementation of collective agreements of the Finnish Food Workers' Union (SEL) and the Finnish Hospitality Association MaRa.Fazer is one of the largest corporations in the Finnish food industry. The company employs over ten thousand people across Finland, Sweden, Russia, Denmark, Norway, Estonia, Latvia, Lithuania and Japan. Its products are exported to almost 40 countries

Vantaa, Southern Finland, Finland

Helsinki Area, Finland

Global IT support for end users. Main responsibility is to provide technical support by phone, Skype and over remote connection:• Solving problems related to workstations, hardware, mobile phones, virtual machines, banking applications, O365, network, VPN and printers.• Software installations and software package handling tasks in Microsoft Endpoint Configuration Manager (SCCM, Software Center, Configuration Manager and Registry Editor).• Troubleshooting using Microsoft Administrative tools.• Maintaining VDI machines using VMware Vsphere and Citrix Director.• Managing tickets using BMC Remedy and BMC Helix ITSM systems.• User administration tasks in Active Directory and internal applications.• Maintaining instruction documents in SharePoint and Helix knowledge base.Working language is English (spoken and written). I strive to provide professional and friendly IT support to the end-users.Nordea is the largest financial services group in the Nordic region and one of the biggest banks in Europe, with broad expertise based on 200 years in the banking business.

Helsinki Area, Finland

Main responsibilities:• HansaWorld Standard ERP and Standard Accounts application support services for the customers• Software implementation and consulting• Support for electronic invoicing services• Customer relationship management• Organizing product training for the customers• Producing training and marketing materialsWorking languages: Finnish and EnglishX3msoft, Inc. is the leading HansaWorld partner in Finland.

Espoo

Responsibilities:• HansaWorld Standard ERP and Standard Accounts software support for the customers• Software implementation and consultingWorking languages were Finnish and English (spoken and written).HansaWorld is a multinational software house that provides a full suite of Enterprise Resource Planning, Financials and Customer Relationship Management as well as a wide selection of industry-specific solutions on tablets and smartphones.

Helsinki

My responsibilities focused on providing professional technical support by phone, email and over remote control:• Solving computer, software and network related problems within the Windows XP/7 and Windows Server 2008 environment. • Prioritizing, tracking and resolving tickets using BMC Remedy and ServiceNow ticket management systems.• User administration within Active Directory and customer-specific applications.• Monitoring• Creating training materials and instructions, maintaining documents in SharePoint.• Training new employees.Working languages were Finnish (spoken and written) and English (mainly written). I was appointed to be in charge for customer relations with our two biggest customers. I worked closely with the customers' contact persons and maintained the instruction material for our service desk team, to ensure that our team provided excellent service to the end-users.Tieto Oyj is a leading IT software and service company providing IT and product engineering services, with approximately 15,000 employees, active in around 20 countries.

Vantaa

Help desk and customer service duties, working on Drupal training material and translating documents.Mearra provides high-level Drupal consulting, development, implementation, training and hosting services.

Helsinki

• 2nd level IT support• Database management using SQL language• Monthly reporting (Excel)• Working languages were Finnish (spoken) and English (written).Hotelzon International is a leading corporate online hotel booking company offering booking services and hotel distribution technology to corporate clients, hotels and agency partners.

Bachelor Of Business Administration, Information Technology

Matriculation Examination