• Led structured cabling projects for John Muir Health facilities, managing copper, fiber, and coax installations.• Conducted job walks to assess needs for new cameras, data cabling, and hardware installations.• Created detailed quotes for structured cabling and hardware deployment based on job walk assessments.• Installed and configured IP-based PoE cameras (Axis) for hospital infrastructure, enhancing security systems.• Installed HikVision cameras for patient monitoring, configuring nurse station computers to view cameras on the NVR, and merging multiple NVRs when necessary using HikVision iVMS 4200.• Mounted Cisco Wireless Access Points (WAPs) and collaborated with Optum NWS for network configuration.• Added and troubleshot speaker paging systems, integrating new speakers into the hospital-wide system.• Configured and installed Kronos Clocks, troubleshooting network and connectivity issues.• Granted VPN access to manage camera-related issues, using ServiceNow (SNOW) for incident management.• Installed All-in-One PCs and printers for new facility launches, ensuring network connectivity and proper setup.• Maintained Teletech’s Microsoft Office 365 management for user accounts and license provisioning.• Developed and maintained Teletech’s company website using WordPress, HTML/CSS, and JavaScript.• Ensured HIPAA compliance in relation to network security and system integrity.

• Managed general maintenance and repair work across multiple rental properties, focusing on ensuring homes were tenant-ready and compliant with safety regulations.• Performed plumbing repairs, including fixing leaks, replacing faucets, and addressing drainage issues in kitchens and bathrooms.• Conducted electrical repairs and upgrades, such as replacing faulty wiring, installing light fixtures, and ensuring proper functioning of household appliances.• Handled interior and exterior painting and drywall repairs to restore and enhance the visual appeal of rental properties between tenant turnovers.• Coordinated with external contractors for major repairs such as HVAC maintenance and roof repairs, ensuring projects were completed on time and within budget.• Addressed emergency repair requests, providing immediate fixes to prevent further property damage and ensuring tenant safety and satisfaction.• Managed landscape maintenance, including irrigation repairs and tree trimming, to maintain curb appeal and prevent property damage.• Utilized problem-solving and multitasking skills to manage multiple properties at once, ensuring timely responses to tenant and owner requests.• Worked independently and as part of a team to ensure properties were properly maintained, taking ownership of all assigned tasks and ensuring high-quality workmanship.• Developed strong time-management and communication skills to effectively prioritize tasks and coordinate with tenants and contractors, ensuring all maintenance issues were resolved promptly.

• Pulled and packed customer orders with accuracy, ensuring timely fulfillment and shipment.• Stocked products efficiently, maintaining organized inventory to support smooth warehouse operations.• Unloaded containers and palletized products, adhering to safety standards and optimizing space for storage.• Developed strong time management skills by working in a high-volume, fast-paced environment, consistently meeting daily quotas.• Collaborated with team members to streamline warehouse processes, improving productivity and reducing errors.

• Operated in high-volume areas such as Pack Multiples and Waterspider, efficiently handling product packing and shipping tasks to meet daily quotas.• Worked with and around moving mechanical parts, adhering to safety protocols to ensure a safe work environment.• Adapted to demanding work conditions, including 10-12 hour shifts, consistently performing physical tasks such as lifting up to 49 pounds, pushing, pulling, squatting, and reaching throughout the shift.• Demonstrated flexibility by working various shifts, including overtime as needed, to support warehouse operations during peak times.• Maintained accuracy and attention to detail while packing and labeling multiple orders, contributing to smooth workflow and timely shipments.

• Began in Tier 1 Desktop Support, troubleshooting a wide range of hardware, software, and network issues for Mac products, adapting to various skill levels and providing clear, informative resolutions.• Transitioned to AppleCare Education Support in 2007, assisting educational institutions with technical needs, including Mac OS and iOS device setup, maintenance, and troubleshooting.• Promoted to Tier 2 (Senior Advisor) in 2008, handling escalated cases involving complex hardware, software, and network-related issues. Provided in-depth analysis and resolutions while maintaining high customer satisfaction.• Collaborated with Site Support Engineering to capture trends and identify recurring issues that required escalation to Apple’s engineering teams for further investigation and potential software updates.• Specialized in troubleshooting the Mail app in Mac OS, often diagnosing and resolving issues related to POP/IMAP servers, and provided guidance on email provider compatibility.• Recognized for consistently meeting performance targets and providing exceptional customer service, with a focus on delivering technical solutions through a positive and analytical approach.

• Provided end-user support for computer and network-related issues, ensuring timely resolutions to minimize downtime.• Assisted with the installation and configuration of Windows 2000 Server and managed network setup, including troubleshooting routers, switches, and firewalls.• Onboarded new employees by creating email accounts, network logins, and managing access to shared network resources.• Collaborated with an external Windows Server specialist to address complex server-related issues.• Maintained data integrity by implementing backup policies and performing regular system backups.

• Participated in Honda’s Part-Time Student Program within the Parts Division, responsible for picking, packing, shipping, and receiving automotive service parts.• Certified by Honda for operating forklifts and other warehouse machinery, ensuring safe and efficient material handling.• Regularly handled physical tasks, including lifting, pushing, and pulling 25-50 lbs, while maintaining adherence to safety protocols.• Demonstrated strong attention to detail and time management in a fast-paced warehouse environment to meet daily shipping and receiving quotas.• Collaborated with team members to streamline workflow and improve efficiency in order fulfillment processes.

• Provided quality customer service by assisting guests with check-in, check-out, and hotel reservations, ensuring a smooth and welcoming experience.• Took on the role of Night Auditor for one year, responsible for processing credit card deposits and managing daily financial transaction turnovers.• Developed and implemented a detailed training guide for the night audit position, training new employees and ensuring consistency in completing all necessary tasks.• Demonstrated strong multitasking and time management skills by balancing guest services with nightly financial duties.• Maintained a high level of accuracy and attention to detail while processing transactions and resolving discrepancies.