With over 12 years of experience in web administration and support, I am a versatile and skilled professional who manages website content and user accounts for various online platforms, events, and blogs. I leverage my expertise in LearnDash, B2C e-commerce, email marketing, social media automation, and multimedia editing to create engaging and user-friendly online courses, enhance brand visibility, and optimize e-commerce operations for health and wellness clients.Currently, I work as a Web Administrator at Interplicity, where I collaborate closely with the team and the subject matter experts to transform expert content into intuitive online courses, following parameters and style guides. I also head the support and leverage my in-depth knowledge of support issues to streamline online classroom operations, resulting in a more than 50% reduction in support issues. Additionally, I have developed and executed email marketing campaigns and implemented social media automation to boost the online presence of Interplicity. Furthermore, I am proficient in editing and publishing video, audio, and images, enhancing the multimedia content of the websites.I also work as an Administrative Assistant at XLR8 Media Inc., where I partner with entrepreneurs and internet startups to optimize their content and user experience, while also designing and implementing targeted sales campaigns that drive holiday revenue. I leverage my expertise in e-commerce, banner fly-in, and email campaigns to craft and execute effective sales strategies that maximize event sales. Moreover, I have acquired multiple certifications in generative AI, which is an emerging and innovative field that I am passionate about exploring and applying to my web administration and support projects.