Jennifer Ryan Email & Phone Number

Peoria, Il, Us

Peoria, Illinois Area

Peoria, Illinois Area

Administer benefit programs, processes, and records. Collaborate with vendors to ensure high vendor performance and internal teams to ensure consistent administration. Intermediate expertise in FMLA, ADA, Short and Long Term Disability, USERRA Military law. Recently introduced to Worker's Compensation casework. Produce and analyze metrics and reports to identify benefit utilization and costs. Research and continually update knowledge/awareness of regulatory changes such as ERISA, ACA, COBRA, and ever changing state laws. Provide comprehensive assistance to employees at all levels of the company through one-on-one, group discussion and/or training presentations. Collaborate with HR Business Partners, Managers, Executives and vendors to direct course of action regarding employee issues needing addressed. Participate on various project team initiatives to drive continuous improvement.

Peoria, Illinois Area

Supported an employee population of 3,000 with a constant influx of incoming HR requests. Continuously interacted and counseled all levels of employees to assist and resolve a wide variety of confidential personnel issues in a professional demeanor. Proactively offered solutions while using critical thinking to consistently solve complex problems. Administered human resource policies and procedures and interfaced with policy owners to make adjustments/updates as needed per Federal/State law changes. Processed onboarding for new hires (ie: training, offer letters, eVerify I-9s, new employee orientations, and benefit enrollments). Processed qualifying life events and child support orders. Solved time tracking and payroll issues along with termination procedures such as unemployment hearings as needed.

Caterpillar Administration Building - 80% Local Travel

Team Lead for Office 5S Program •Corporate Trainer •Strategic planning •Database administration •Project implementation •Metrics •Change management •Process owner for Order Fulfillment

Peoria, Il

Counseled employees about their Total Reward packages and resolved escalated issues via the use of root cause analysis and applying the '5 why's' process.

*Conducted investigative research on high volume of escalated issues to provide recommendations for workable solutions after conducting root cause analysis. *Required careful analysis, strategic organization and planning, advocating for employees when appropriate, and ensuring legal compliance standards were met. *Expanded interpersonal skills and flexibility/adaptability by working in a team environment.

Bachelor Of Arts - Ba, Family & Consumer Science And Human Resources Management, 3.6

Bachelor'S Degree, Human Resources Management And Services

Activities and Societies: Phi Kappa Phi Honor Society Kappa Omicron Nu Honor Society

Transferred, General Education Courses