Jennifer Sanchez Email and Phone Number

Oversee day-to-day operations & manage of all aspects of a portfolio of buildings in Downtown ManhattanCollect receivable accounts & handle operating expensesMeet financial goals & report periodically on financial performanceDevelop & manage annual budgets by forecasting needs, analyzing variances data & trends Deliver superior customer service & maintain resident relations Provide leadership & guidance to the onsite teams as well as vendorsPreparing reports & analyzing data Ensure all work orders & repair requests are processed in a timely fashionManage a Maintenance team (10+ employees)Cure HPD violations Maintain accurate knowledge of portfolio inventory, pricing & availability as well as general knowledge of its vendorsManage multiple calendars, created itineraries (domestic & international)Manage travel arrangements & logistics seamlessly for C-Suite members

Oversaw the daily operation of concierge department as well as created payroll & schedulesOversaw all staff onboarding, terminations and other concierge staff HREstablished team performance & ensured compliance w/ management standardsDelivered excellent customer service Greeted, registered guests & vendors, answered questions & served as a liaison between all departmentsCurated & coordinated engaging monthly social events for residents

Executed excellent guest experiences by means of communication & use of hotel servicesCreated an exceptional check in & check out experience (Upsell queen)Efficiently completed daily reports, checklists & communicated w all departmentsEnsured & Led team member performance to maintain brand standards at all timesAnswered inquires pertaining to hotel services, area attractions & handled complex situationsExperience w travel arrangements & preparation of itinerariesManaged & Scheduled complex event calendars (weddings, celebrations, cooperate)Assisted w curation of events & created proposals for in-house events

Created an excellent guest experience by means of communication and use of hotel servicesPlanned & coordinated in house eventsDeveloped & maintained key accounts & served as a liaison between all departments