Jennise Cuevas, Mha Email & Phone Number

California, United States

San Francisco, Walnut Creek, Silicon Valley

Clinical Operations Management: Managed clinical departments across three Northern California markets, optimizing workflows and improving efficiency.Team Leadership: Led and mentored nurses and coordinators, ensuring daily responsibilities were met while enhancing productivity and team morale through regular feedback.Procedure Area PRN Nursing Team: Established and led a Procedure Area PRN team, managing hiring, training, and development to bolster procedural support. Managed OR medication inventory in collaboration with the anesthesia team, ensuring timely and accurate ordering of medications and supplies.KPI & P&L Management: Collaborated with operations team to monitor key performance indicators to maintain financial health and operational efficiency.Onboarding & SOP Training: Developed and implemented onboarding programs, including SOP training, ensuring seamless integration and readiness of new hires.Performance Management: Conducted performance reviews, set goals, and provided mentorship, resulting in improved staff performance and professional growth.Role Training: Trained nursing staff and coordinators on patient coordination roles, enhancing care efficiency and service quality.Staff & Procedural Scheduling: Optimized clinical staff scheduling and procedural case coordination, ensuring adequate coverage and improving patient satisfaction.Patient Issue Resolution: Addressed and resolved patient complaints, enhancing the overall patient experience and satisfaction.Protocol Implementation: Introduced and implemented new clinical protocols, training staff to ensure compliance and improved patient outcomes.Patient Education: Educated patients on infertility treatments, guiding them through their cycles to improve understanding, adherence, and satisfaction.Clinical Review & Team Meetings: Led regular clinical review meetings and team coordination sessions, fostering collaboration and continuous improvement in care strategies.

Patient Support & Counseling: Offered compassionate support and counseling to patients throughout their fertility journey, effectively communicating via phone consults and Practice Edge Patient Portal, educating them on medications, treatment plans, fertility procedures, and tests.Physician-Patient Liaison: Coordinated infertility treatment plans, diagnostic tests, and surgical procedures between physicians and patients, ensuring seamless communication and care delivery.Clinical Procedures & Care: Performed routine examinations, phlebotomy, and administered medications, with cross-training in pre and post-operative care for retrievals, GYN procedures, and surgical male fertility treatments.Patient Complaint Resolution: Developed dynamic action plans to address patient complaints, promoting collaboration among Clinical Leaders and physicians, resolving urgent challenges efficiently.Supervision & Collaboration: Supervised and collaborated with Medical Assistants, Third Party Clinical Coordinators, Donor Agency and Clinical Coordinators, ensuring the fulfillment of patient care responsibilities.Surgical Coordination: Acted as a liaison and established processes and procedures, collaborating with Outside Monitoring Physicians to schedule OR surgeries and procedures, coordinating surgeries.Nurse Onboarding & Training: Served as an onboarding trainer for new nurses, providing comprehensive training and rotating as an On-Call Nurse for medical emergencies, improving the preparedness and competence of new staff.Vaccination Program Management: Managed and facilitated the annual flu vaccination program for clinic staff, ensuring strict adherence to CDC standards and safety protocols, vaccinating over 50 staff members annually.

Collaborated with Physician: Assisted the physician on examinations and procedures, contributing to the development of customized treatment plans that improved patient outcomes.Team Leadership: Supervised a team of 3 Medical Assistants across 3 clinic locations, enhancing operational efficiency and improving patient satisfaction scores.Fertility Procedures: Successfully conducted fertility-related procedures, including venipuncture, medication injections, and semen analysis and wash, ensuring a high standard of care and precision.Patient Communication: Handled triage calls for patients regarding care plans, medications, and test results. Educated patients on medications, treatment protocols, and infertility procedures, resulting in better patient adherence to treatment plans.Treatment Coordination: Coordinated and managed treatment plans for patients, preparing them for surgeries, procedures, and Frozen Embryo Transfers (FET).

Master Of Health Administration, Healthcare Leadership And Administration

Activities and Societies: Sigma Iota Epsilon Honor Society The Society for Collegiate Leadership & Achievement The National Society.

Bachelor Of Science - Bs, Health Sciences, Summa Cum Laude

Education record