JASCO IT provides expert consultancy and advice to a wide range of OpenText (previously Microfocus) and HPE Distribution & Reseller Partners. We are primarily UK-based but we offer worldwide remote support.Do you have a customer with a complex and problematic HPE/Microfocus/OpenText backup environment? Or maybe you need to ensure that you get that little bit extra expertise when architecting & implementing your customer's HPE/Microfocus/OpenText Backup Solution?We have been providing these services to a number of OT/MF & HPE Distribution and Reseller Partners (with customers with large-scale enterprise environments) for over a decade and can help you with the following technologies:- OpenText Data Protector (incl. ZDB+IR / Deduplication / Granular Recovery Extension)- HPE StoreOnce Backup Systems (VTL / Catalyst over IP / Catalyst over Fibre Channel)- HPE Recovery Manager Central for VMWare (RMC-V)Are you running an out-of-support DP version and have issues you are unable to solve and vendor support won't/can't assist? Look no further, reach out to JASCO IT Limited and we can help! Remote Support/Assistance available on an hourly basis for- DP Troubleshooting (Backup / Restore / Media / Device)- DP IDB Disaster Recovery- DP Upgrades- DP Cell Manager virtualisation and/or migration to newer OS- DP IDB Relocation (Cell Manager IDB Merge / Cell Manager OS Change)- New DP Integration / Device Implementation- Troubleshooting and support for out-of-support DP versions (All versions as of OB3.5)Contact info@jasco-it.com for further information on rates and availability

Intrinsic Technology aquired Dataplex Systems Limited in January 2011. My job role remains the same.

Solutions Architect responsible for the design of Enterprise-class IT Solutions utilising HP, Symantec, Microsoft and Vmware technologies. Areas include Consolidation, Virtualisation, High Availability and Disaster Recovery, Backup, Archiving, Information Lifecycle Management and Software Management.Solutions Consultant responsible for hands-on delivery of solutions utilising HP Data Protector, Symantec Backup Exec, Symantec NetBackup, VMware Consolidated Backup, HP Virtual Tape Libraries, HP Physical Tape Libraries, Veritas Cluster Server and Veritas Storage Foundation across both windows and unix platforms.

Partner Services Technical ConsultantDelivery of technical consultancy services to Bell Micro partners (over 2000 UK resellers) and vendors, particularly in the areas of Data Protection and Storage as well as pre-sales activities and data centre management, including:• Vendor Services on behalf of Symantec (Backup Exec) and HP (Data Protector, VLS & D2D virtual libraries, EML & ESL Enterprise libraries) consisting of troubleshooting, audit, design and implementation consultancy• Design and hands-on delivery of solutions utilising HP Data Protector, Symantec Backup Exec, Microsoft Clustering using HP Cluster Extension for EVA (stretch cluster), VMware Consolidated Backup, HP Virtual Tape Libraries, HP Physical Tape Libraries, Veritas Cluster Server, Veritas Storage Foundation and DataCore SANSymphony across both windows and unix platforms.• Pre-sales activities consisting of Symantec Backup Exec and HP Data Protector Backup Environment Audits with written proposal• ‘Technical Evangelist’ for Storage and Data Protection solutions to internal and external contacts• Data Centre Manager (design, implementation and administration) for Bell Micro’s customer/partner facing Enterprise Solution Centre• Experienced in writing technical documentation for both internal and external 3rd parties.• Experienced in designing and hosting technical product demonstrations for customers• Experienced in designing and hosting technical trainings (workshops) for customers

========================================10/2004 – 04/2006: HP EMEA Customer Services Storage Competency CentreStorage Application Support Engineer responsible for working elevated cases from the HP Data Protector EMEA Solutions Centre. Activities include:- Consulting, Verification of customer installations to resolve backup errors, Escalation to provide patches for any software bugs. Emphasis on troubleshooting and problem solving between Microsoft Exchange [5.5 to 2003] and DataProtector [5.0 to 5.5]• In depth knowledge of DataProtector Application• Team Contact for MS Exchange backup issues• Wide experience of service delivery and customer service.• Maintaining a high customer service level within a team environment ensuring quality of results.• Provide effective technical support to the customer and to the First Level Support teams to ensure swift resolution.• Provide excellent customer service, ensuring effective problem resolution and escalation.• Provide specialist technical support and resolution.• Multilingual Support offered in English and German========================================07/2003 – 10/2004: Managed Services Storage Solutions Backup Team, 3rd Level SupportResponsible for Legato NetWorker and HP Data Protector implementation, operational issues and escalations of backup & restore for Managed Services Storage Solutions managed HP Account servers and Trade Account servers in EMEA. Activities include: - Backup Technical Lead for various ongoing projects [both Trade and Internal], designing and implementing new backup environments, escalation for maintaining daily backups and out of hours On Call Escalation for Backup environment.

========================================09/2001 – 07/2003: EMEA RMC Shift LeaderPromotion to Regional Monitoring Centre Shift Leader. Responsible for Operational issues, escalations and Shift Management. - Thorough background and training in Operations, Support and customer Service.- Skilled in developing personnel and team environments.- Senior management reporting. - Maintain & develop team personnel, including development / performance reviews, appraisals etc. (Responsible for the development and training of all shift members.)- Responsibility for maintaining the highest level of customer service from the RMC.- Writing departmental & monitoring centre procedures.========================================12/1999 – 09/2001: EMEA RMC OperatorWorking within Compaq EMEA Regional Monitoring Centre. Duties included monitoring of the Compaq EMEA production server environment, LAN/WAN infrastructure, production batch processing and backups. Added responsibility as of 01/12/2000 of supervising current shift and deputising for Shift Leader during his/her absence.

Contracted out to Compaq EMEA User Access Management Department. Duties included NT Account and MS Exchange Mailbox Administration, MS Exchange Common Mailbox and Distribution List Administration, NT Global Group Administration, SAP Account Maintenance, Exchange Mailbox moves within EMEA and DIGITAL domains.

Ausbildung zur Groß- und Außenhandels Kauffrau:Working full time as a general assistant to each department in turn to learn all business skills of a successful, exclusive Fashion House while attending college once a week in preparation of final exams on Wholesale and Foreign Trading. Final Exam Results: Grade 2 (82%)