Jennifer Johnson Email & Phone Number

Indianapolis, Indiana, United States

Greenwood, Indiana, United States

Franklin, Indiana

• Managing a team of 14+ employees including Account Managers and Clerks, and 30+ clients with various product types including music, makeup, skincare, vitamins, and shoes• Providing positive leadership and coaching to maintain a workgroup that is energized to complete tasks, while adhering to guidelines and principles• Answering high-level concerns from clients and ensuring timely follow-up from their assigned Account Manager• Responsible for all training within Client… Show more • Managing a team of 14+ employees including Account Managers and Clerks, and 30+ clients with various product types including music, makeup, skincare, vitamins, and shoes• Providing positive leadership and coaching to maintain a workgroup that is energized to complete tasks, while adhering to guidelines and principles• Answering high-level concerns from clients and ensuring timely follow-up from their assigned Account Manager• Responsible for all training within Client Services• Creating all policies and procedures within Client Services• Responsible for all clients’ contractual metrics including daily, weekly, and monthly reporting• Directing operations with order volume and priorities where volume exceeds capacity and creating plans to get additional volume shipped timely• Directing the research and resolution of client claims with a 99% success rate of resolution within 24 hours• Helping other departments create better standard operating procedures to suit client needs and ensuring the most cost-effective solution is implemented• Assist in on-boarding of new business complete with project management timelines, IT support, and UAT testing schedules and milestones Show less

Franklin, Indiana

• Managed overall distribution process for Universal Music & Sony Music with monthly shipments in excess of 12 million units per month• Tracked shipments to monitor On Time Delivery to internal/external customers• Reviewed contractual obligations regarding pricing, order management, and re-working product• Monitored Value Added Services and Rework order process – Work orders, inventory transactions, shipping orders• Conducted Time Study-based quotes for Value Added… Show more • Managed overall distribution process for Universal Music & Sony Music with monthly shipments in excess of 12 million units per month• Tracked shipments to monitor On Time Delivery to internal/external customers• Reviewed contractual obligations regarding pricing, order management, and re-working product• Monitored Value Added Services and Rework order process – Work orders, inventory transactions, shipping orders• Conducted Time Study-based quotes for Value Added Services• Reviewed/Processed daily/monthly Balance & Controls between Customers’ host systems, Order Management system, and Warehouse Management system – Items, Purchase Orders, ASNs, Shipping Orders• Reviewed daily inventory reconciliation within warehouse as needed – System discrepancies vs. physical• Produced daily reporting of On Time Ship SLA targets vs. actual• Reviewed weekly reporting to Customer on claim statuses, working with Senior Operations in DC to find root cause/corrective actions• Produced Monthly SLA reporting/invoicing & working with Finance team to verify data• Monitored freight loads to truckload consolidate where necessary, also managing Parcel/LTL changes several times daily• Managed Freight/parcel invoices sent in error, work to resolve with Carrier so service is not interrupted • Implemented process changes in Customer Service and Distribution Centers to continue to exceed customers’ expectations and SLAs. Created a returns policy, and improved upon the receiving error reporting process• Lead Daily & Weekly conference calls and meetings with Customer to develop plans for upcoming order volume, hot receipts, IT issues• Held weekly discussions with IT regarding any issues, service requests, open tickets for DC• Identified processes for on-boarding of new customers• Reviewed and tested changes within WMS processes based on customer needs • Trained associates on system processes/changes Show less

Voorhees, New Jersey

• Managed overall distribution process for Universal Music Group (Video & Music Distribution)• Monitored Kitting/Rework order process – Work orders, price quotes, and inventory transactions• Ran monthly reports (via Business Intelligence) and reviewed with customer via Monthly Reporting on Distribution Center shipments, transfers, and receipts – to show Monthly SLA targets vs. actual, ongoing progress toward pre-set goals each year for several KPI’s – On Time Ship, On Time Delivery… Show more • Managed overall distribution process for Universal Music Group (Video & Music Distribution)• Monitored Kitting/Rework order process – Work orders, price quotes, and inventory transactions• Ran monthly reports (via Business Intelligence) and reviewed with customer via Monthly Reporting on Distribution Center shipments, transfers, and receipts – to show Monthly SLA targets vs. actual, ongoing progress toward pre-set goals each year for several KPI’s – On Time Ship, On Time Delivery, Dock to Stock, Fill Rate, Quality, etc.• Implemented process changes in Customer Service and Distribution Centers to continue to exceed customer’s expectations and SLAs. Created a returns policy, and improved upon the receiving error reporting process• Held weekly discussions with IT regarding any issues, service requests• Coordinated with manufacturing team to secure on-time completion of product before distribution, working to improve turn-around times and expedite where necessary• Trained new/existing employees on system processes/company policies Show less