Jenn Cernivec Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Lead operational integrity of the NCLEX through case review and escalation, incident resolution, and member board collaboration • Provide outstanding customer service to candidates, Nursing Regulatory Bodies (NRBs), the public, and within the Exams department• Uphold exam security through threat analysis and policy maintenance and improvement; manage logistical needs of Exams department, test vendor, and NRBs (meeting support, KPI reporting, and administrative coordination)• Responsible for navigating, maintaining, and troubleshooting Exams department systems through continuous monitoring and testing; Create, update and maintain communications, publications, policies, and procedures• Perform other duties as assigned

Greater Chicago Area

• Position provides daily operational and customer service support for NCSBN examinations with candidates and Boards of Nursing/Regulatory bodies. • Assists in the logistical needs for the department. Provides customer service on test development, psychometric and operational issues. • Responds to telephone, written, and online candidate and Board of Nursing/Regulatory body concerns and general information requests as necessary. Reviews/approves accommodation requests and advises Boards of Nursing/Regulatory Body’s regarding general ADA issues; maintains tracking databases for accommodated candidates. • Reviews incidents and maintains databases to monitor and track administration issues related to candidate irregularity reports, technical problems and PPC capacity. • Provides staff support for all department meetings, conference calls, and webinars. Assists in the fulfillment of logistical needs for the department. • Assists in maintaining and editing of exam department web pages. • Conducts testing center site visits. Provides support in the development of examination documents (manuals, publications, presentations, reports). Performs other duties as assigned.

Greater Chicago Area

• Responsible for the leadership on all daily operations within the hospital in the absence of the Operations Manager. In addition, they are responsible for delivering on the established Metrics within the contracted agreement, as well as, Team Building for the Asset360® FTE’s.• Ensure that equipment is functioning at the highest standards.• Assist the oversight of the equipment flow while redirecting & allocating resources. Maintaining the necessary inventory of equipment, equipment productivity, supplies & support structure to ensure an effective & functional Asset360 Program.• Investigate nursing staff concerns & opportunities for improvement in lieu of the Operations Manager. Implement appropriate courses of action in a clear, concise, & professional manner.• Basic understanding of the existing Contract between UHS & the Customer, including the ability to facilitate this document.• Assist with the supervision of the HST personnel including but not limited to training, performance reviews & engaging in corrective action plans when necessary. Helping to establish & administer the reporting requirements, & directing their career development.• Manage of schedules based upon equipment volume, & foster cooperation among the various shifts to ensure a positive team approach. Work to deliver a dedicated & working environment in which staff retention is a focus.• Facilitate, educate & deliver the HST training manual for each employee.• Provide ongoing supervision of all HST personnel in the daily operation of the Asset360® Account. Coach staff in problem solving, effective communication & conflict resolution situations. Work with Operations Manager to develop career path opportunities for all FTE’s.• Provide leadership of all HST personnel in regards to training and education of Asset360® policies, procedures & best practices with training & use of inCare.• Complete daily tasks, such as patient rounds, equipment deliveries & cleaning process as necessary.

Schaumburg, Illinois

• Support the departments’ staff in planning meetings, tracking projects and preparing administrative reports. • Provide administrative support to staff liaisons for relevant Councils, Committees and Task Forces (CCTFs) and other volunteer physician work groups, ensuring that meeting and teleconference schedules, communications, and rosters are kept up to date. • Assist with drafting and distribution of meeting and conference call summation reports, formatting and disseminating agendas and background materials, compiling and managing disclosure and publication information, and creating meeting reports for staff use. • Provide administrative support for multiple departmental meetings (e.g. Guidelines Team, Education/Guidelines, Practice Management/Regulatory, SQP staff, Dermatopathology staff, and Senior Management meetings). • Assist with scheduling, agenda creation, note taking and distribution of the meeting report to staff associated with each meeting.• Assist Senior Director with organizing and preparing annual budget. Create and Prepare budgets for General, Council on Science and Research, Annual Meeting and Summer Annual Meeting budgets for Senior Director review. • Monitor flow of expenses and participate in monthly financial meetings with Finance liaison; identify issues and provide recommendations for changes. Prepare periodical Forecast updates for Senior Director review. • Process invoices and ensure prompt payment of bills while tracking budget. • Organize and monitor PM Webinar process with general supervision of Manager, Practice Management. • Assist with logistics of webinars by setting up events, managing registration and communication with all registered members and participating staff; create and manage project calendar assuring tasks are completed in timely manner; participate in various cross-departmental meetings related to webinar process and provide recommendations for changes in procedure.

Oak Brook, Illinois

• Coordinate, schedule, organize and plan meetings, events, webcasts, managing emails and more, maintain multiple leaders’ heavy schedules• Prepare and submit expenses, process invoices, obtain appropriate authorization for payment, and financial files and records reports in a timely manner• Consult and review correspondence prepared by others for accuracy of information• Manage all aspects of Directors and Managers travel itineraries• Provided clerical support for special projects and meetings, along with creating presentations • Protect and maintain verbal and written confidential information and determining the sensitivity

• Responsible for coordinating individual activities and partnering with the Healthcare Administration Supervisor and other Representatives to support the processing of benefit transactions• Process benefit transactions • Create, update, and close benefits actions and edits• Reconcile benefits and insurance accounts• Tier 2 phone coverage• Tier 1 phone coverage as needed• Ad hoc projects as needed

Bachelor Of Science In Family And Consumer Sciences, Fashion Merchandising

Activities and Societies: Member of Delta Zeta Sorority: Colonnade ChairStudied fashion merchandising, and working at the Chemistry.

General Studies

Went to school full time, and had two part-time jobs. Worked at Chicago Tanning Company, and Medela. Also, volunteered at the Crystal Lake.