• Managed the staffing process, including recruiting, interviewing, hiring, and onboarding to ensure a smooth transition for new employees.• Developed training materials and performance management programs to enhance employee understanding of job responsibilities.• Investigated and resolved employee issues and conflicts, ensuring a positive work environment.

Leads the coordination of National Alpha Omega Theta Sorority events, collaborated with Regional and Chapter programs, and represented the Sorority at various events.Oversee the execution of Sisterhood, Networking, and Community Service initiatives.Spearheads collaboration with Regional and Chapter programs to promote Sorority goals.Represents Alpha Omega Theta Sorority at events and contributes to National publications.Create policies and processes, including but not limited to sisterhood, community visibility, philanthropy, business development programsCollaborates with the National Board, other Leadership Teams, and headquarters staff to ensure all needs for activities are met.Monitors operational data as it relates to event standards.Collaborates with the National Board and is responsible for making decisions about Sorority goals, operations, policies, procedures, and overall welfare.Supervises the work for Chairladies, Historians and CoordinatorsAssists with planning and execution of National Conventions and other national meetingsOverseeing Sorority Historian upkeep of milestones and other Historical documents Member recognition programs Supports chapter anniversary celebrations Maintains and disseminates Convention Award criteria and grading system for chapters Works with Executive Director of Membership Services to update membership recommendations form and process as needed Oversee updating of Membership handbookWorks with headquarters staff to ensure that all content on Alpha Omega Theta website pertaining to Sisterhood, Networking and Community Services events is accurate, relevant and current as well as other social media platformsResponsible for editing and publication of Sorority National Newsletters Recommend appointments to the National Board when there are vacancies and participates in the appointments of the National Leadership Team

• Continuously innovate HR solutions and process improvement.• Deliver results in a fast-paced environment with a high-volume workload supporting HR functions and operations leadership.• Collaborate with colleagues in operations and finance to work together with the centralized staffing team for non-exempt hiring strategies, and play a key role in hiring exempt professionals and managers within their fulfillment center.• Develop strategic relationships with Ops business partners.• Successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.• Drive heightened area manager and business partner performance management through 1 on 1 coaching; focusing on business continuity and succession planning.• Lead projects at a site and network level, influence and obtain buy-in from stakeholders, and then drive execution and achievement of the right results using effective project management skills.• Serve as HR policy guideline and best-practice advice and counsel within the site.• Drive and direct all employee engagement efforts for all associates.• Respond to and address employee grievances; conducting outcome focused investigations.• Collaborate with Sr Operation Leaders to address employee relations challenges.• Understand business goals and recommend thoughtful new approaches, policies, and procedures to affect continual improvements in business objectives, productivity, and development of HR within the company.• Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with overarching Amazon goals (e.g., diversity & inclusion, engagement, and talent management initiatives).• Set the vision, direction, and culture of the HR team (up to 20 professionals in various stages of careers) by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding the team accountable to exceed performance targets.

• Deliver high-quality support to Directors and leadership teams through strategic consulting and advising on business and People-related strategies.• Demonstrate strong knowledge of complex business concepts and strategies.• Align objectives and bridge communications with leadership to define and deploy impactful people strategies directly aligned with business goals and objectives.• Drive continuous improvement by spearheading programs focused on change and transformation.• Chart the successful development of strategies and initiatives focused on enhancing the organizational health of client organizations.• Provide dynamic and comprehensive leadership to People team members to provide support to personnel acting as local point-of-contacts for People-related activities.• Collaborate with COEs to foster a positive internal culture with a strong focus on teamwork and talent management initiatives. • Identify areas for improvement and communicate potential solutions and strategies to COEs.• Cultivate and maintain a positive work environment while coordinating employee relations processes and practices for assigned business areas and advising managers and team members.• Address and resolve employment-related issues in a timely, effective, and professional manner.• Ensure compliance with established legislative and Qurate Group Policy across all business activities, verifying that Qurate Group Policies are up-to-date and relevant to business needs.

• Entrusted with overseeing and directing all aspects of human resources for Walmart and Sam’s Club facilities spanning Maryland, New York, New Jersey, Pennsylvania, Virginia, and West Virginia.• Served as a multi-unit HR leader tasked with handling workforce planning and staffing based on short- and long-term staffing needs for the market.• Created dynamic strategies to recruit and hire high-quality talent to meet workforce demands, including enabling facility leadership teams to recruit, hire, train, and develop talent.• Guided team members in successfully executing HR business plans as well as established HR practices, systems, and activities across multiple facilities.• Adhered to all federal, state, local, and company laws, regulations, policies, standards, and best practices.• Increased employee engagement by analyzing surveys, employment trends, and feedback, researching issues, applying company policies and procedures, initiating investigations, and creating highly effective strategies and solutions, including 365-day engagement strategies.• Acted as a labor relations first responder responsible for determining labor activity plans.• Pioneered the development and implementation of a co-manager school program for Sam’s Club.• Spearheaded and facilitated the Diversity & Inclusion series in 2014.

• Contributed to the achievement of financial, compliance, strategic, and long-term success goals by developing the necessary human capital and coordinating regulatory audits.• Conducted regular succession planning meetings with the leadership team to communicate talent needs and eliminate coverage gaps.• Anticipated and responded to a variety of HR issues and advised leadership of corrective action plans for employees as needed.• Devised and incorporated innovative strategies to boost workplace engagement, employee retention, and leadership skill development.• Maintained up-to-date knowledge of legal requirements and trends regarding human resources.• Tasked with serving as the Diversity Captain for the Maryland district.

• Handled all aspects of talent development, talent acquisition, employee relations, engagement, benefits administration, employee scheduling, policy/procedure compliance, and more.