Jennifer M. Email & Phone Number

Glacier National Park, Mt

- Assisted in the management of all aspects of dining room and bar operations, including inventory, scheduling, ordering, discipline, etc.- Maintained federal and state standards for safe alcohol and food service- Ensured team appearance and presentation standards are upheld- Implemented sales goals and other incentive-based programs for service team

Vail, Colorado, United States

Collaborated with executive leadership to strategize, launch, and steer both strategic and operational initiatives across diverse functions within multiple departments. Ensured a customer-centric approach in all endeavors.Operational Excellence & Multifaceted Execution:Evaluated organizational requirements, consistently refining capacity planning for customer-centricity. Orchestrated projects aligning with leadership, finance, and delivery to enhance operations. Led diverse initiatives through planning, data synthesis, in-depth analysis, and actionable recommendations. Transparently communicated progress to leadership, facilitating program coordination.Cross-Functional Synergy & Support:Collaborated closely with Strategy & Operations, functional leaders, and subject matter experts for seamless alignment. Contributed to high-impact value-creation initiatives. Supported holistic team and functional management, encompassing finance, resourcing, recruitment, and engagement.Efficient Customer-Centric Strategies:Pioneered efficiency-focused projects enhancing customer experience while reducing costs.Spearheaded staffing, process, and technology enhancements for impactful outcomes.Insight-Driven Decision Making:Conducted thorough analyses of 1000+ NPS feedback, shaping strategic planning and customer retention via compelling visual narratives. Interviewed regional vice presidents to extract localized customer recognition initiatives. Evaluated data for scalable program implementation.Innovative Monitoring & Optimization:Developed essential variables for a dashboard monitoring customer satisfaction, informed by past initiatives and leadership insights. Designed and executed processes for efficiency gains, including unpayable transaction reduction. Implemented IPA/RPA for transaction analysis and automation.Executive-Level Contributions:Supported C-suite initiatives, including an automated platform expediting agent payments through documentation tracking.

Orchestrated impactful initiatives, driving efficient processes and delivering results that reshaped the organization of business operations. Streamlined Escrow Submission Process:Led implementation of a 3rd party tool for electronic escrow submission, managing project plan, scope, and training. Successfully launched the process/tool in 5 regions, decreasing paper checks processed by 20%.Insightful Customer Survey Analysis:Applied qualitative analysis to over 1000 customer survey results across 15 regions. Condensed findings into actionable insights that steered future improvement projects.Strategic CRM Data Collection:Interviewed 30+ subject matter experts, gathering data for internal CRM. Identified 100+ data requirements, employed stack ranking for prioritization, and aligned executive stakeholders with comprehensive use cases.Innovative Digital Form Launch:Collaborated with product and engineering leaders on the launch of fillable digital forms with e-signature capability. Collected 100+ forms, ensured legal compliance, and served as a subject matter expert throughout the platform build.Efficient Payment Collection Process:Oversaw the process of collecting credit card information for customer payments. Executed investigative interviews with finance teams and payment vendors, adhering to project timelines.Revolutionized Commission Processing:Addressed customer complaints regarding commission processing times by processing mapping transaction operations, creating comprehensive playbooks, conducting regionalized training, and reducing time to pay from average >4 days to 2< days across 7 regions.

Enhanced Team Structure & Efficiency:Identified areas for process enhancement in team structure, catalyzing a leadership-backed restructuring. The results were remarkable: enhanced collaboration, streamlined vacation coverage, expedited customer communication, and efficient file approval. My hands-on approach to change management diffused concerns and set the precedent for the team.End-to-End Contract to Close Program:Pioneered a comprehensive contract to close program, meticulously documenting step-by-step processes and offering multiple package options backed by cost analysis. Established a user-friendly platform with compliance checklists, transaction packets, and email templates in appFiles, ensuring seamless execution.Regional Software Deployment:Led the charge in deploying transaction management software across regions. Meticulously crafted timelines, devised training schedules, and collaborated with transaction operation leaders to glean best practices. Role extended to creating compliance checklists and facilitating impactful software launches and training sessions for over 1000 customers and employees.Revitalized Customer Onboarding:Played a pivotal role in overhauling departmental customer onboarding. These efforts improved visual presentation and content, leading to an influential overhaul of the training schedule, ultimately amplifying team bandwidth.Optimized Ticket Time & Team Proficiency:Audited ticket times and assessed team bandwidth, leading to opportunities for time management enhancements. Capitalized on team members' strengths by having them train their peers, resulting in enhanced team efficiency and skillsets.Holistic Team Management & Mentorship:Provided critical support in team management—offering mentorship, coaching, and guidance through impactful 1:1 interactions. I actively participated in the recruitment process, interviewing potential hires, and contributing to hiring decisions that aligned with team needs.

Naples, Florida Area

Ticketing System Enhancement:Monitored and managed the ticketing system, streamlining customer inquiries and transactions. Facilitated account setup for 6 team members, improved efficiency with system macros, reducing ticket resolution time from 24 hours to <6 hours. Ranked #1 in the company for resolving 1000+ tickets/month.Efficient Document Management:Received and processed new listings and sales paperwork, meticulously managing file creation, data entry, compliance documents, and customer communication. Processed 1000+ files, totaling $136.95M in sales volume and approving $3.5M in commissions.Marketing Compliance Initiative:Led marketing compliance project, ensuring NAR rule compliance for customer team names, websites, and marketing collateral. Developed streamlined data collection form and collaborated with Customer Success Managers for 600+ customers.Board of Realtors Expansion:Assisted Broker of Record in joining MLS and Realtor Boards across 14+ counties. Managed applications, training, payments, and account maintenance.Proven Leadership & Growth:Consistently demonstrated leadership, volunteered for additional responsibilities, and delivered high-quality results. Achieved promotion to Senior within <1 year.

Naples, Florida Area

Customer-Centric Excellence:Anticipated customer needs, minimizing handoffs and frustrations by mastering all customer-facing roles. Proactively engaged in sales meetings to stay updated on product releases, and prepared to address inquiries comprehensively.Comprehensive Office Management:Oversaw office operations, conducted an inventory of supplies, and coordinated with satellite offices for efficient supply ordering. Managed office budget, liaised with property management, vendors, and orchestrated maintenance activities.Cross-functional Support:Assisted transaction operations team across multiple offices, processing incoming checks and ensuring compliance and completeness of listing and transaction files.Event Coordination & Logistics:Managed office and regional events, coordinated travel arrangements, facilitated office buildouts, and executed seamless office relocations. Successfully planned and hosted a grand opening event, underspending the allocated budget by 30%.Collaborative Regional Support:Collaborated with department head managers and leads for region-wide success. Attended and supported office and departmental training, and spearheaded projects aimed at process improvement.First Impression & Compass Culture:Embodied the Compass culture as the initial point of contact for customers and clients. Managed reception, directed calls, handled mail and deliveries, and ensured the immaculate upkeep of a 10,000 sqft office space.

Entrepreneurial Advisory & Branding Expertise:Guided new entrepreneurs in prospect identification and targeting for customer relationship building and production growth. Contributed insights to brand development, client referrals, market awareness, and positioning strategies.Streamlined Business Processes & Technical Solutions:Collated comprehensive business processes, identifying gaps and limitations. Translated business and technical needs, recommending optimal software solutions for CRM, design, account management, and lead capture. Collaborated with software providers to deploy new products and processes, offering setup assistance, training, and ongoing technical support.Real Estate Agent Coaching & Workflow Enhancement:Coached high-performing real estate agents in team development, instituting structural improvements and refining employment selection processes. Designed learning and development programs, optimizing workflows for scalable growth and cost reduction.Effective Office Management & Transition:Efficiently managed multiple brokerage/office transitions. Filed compliance documents, oversaw office buildouts, and maintained budget integrity.Strategic Event Planning & Networking:Led large-scale public and broker open-house events, crafting logos and marketing collateral. Actively participated in industry networking, fostering customer relationships.Sales Direction & Policy Implementation:Provided sales direction and executed new policies and procedures to enhance operations and efficiency.Policy & Procedure Consultation:Collaborated with management to assess the impact of policies and procedures, contributing to the development and implementation of equitable policy changes.

Building Trust & Achieving Results:Established enduring client relationships, fostering trust and ensuring a seamless contract-to-close process. Successfully managed and closed an average of 20+ transactions monthly, totaling over $25M in annual sales volume.Efficient CRM & Transaction Management:Researched, developed, and implemented the team's CRM (Infusionsoft) and transaction management system (appFiles). Maintained a robust customer database, nurturing enduring relationships for repeat business and referrals. Leveraged the CRM to oversee marketing initiatives, track survey results, and ensure customer satisfaction.Strategic Event Management & Promotion:Organized and executed public and broker open house events. Crafted impactful marketing materials, managed logistics, and coordinated decorations, food, and beverages. Actively participated in events, promoting the team and business. Orchestrated attendee contests, selected gifts, and facilitated distribution to winners.Business Planning & Sales Motivation:Contributed to the development of the team's annual business plan and member goals. Created visual sales tracking resources and presented contest materials during sales meetings, effectively motivating team members.

Integral Leadership Team Contributor:Played a pivotal role within the leadership team, collaborating closely with the Operating Partner (OP) and Team Leader (TL). Contributed to driving profitability and expanding market share. Provided adept leadership, direction, and management across financial, operational, and accounting departments.Strategic Financial Oversight:Led financial forecasting and budgeting efforts, ensuring informed decision-making. Prepared comprehensive financial reports, including P&L, Balance Sheet, Cash Flow, Trial Balance, Payables, Receivables, and Profit Share & Bonus calculations, facilitating in-depth performance analysis.Comprehensive Accounting Management:Undertook full-charge accounting and bookkeeping responsibilities for the market center, managing the complete accounting cycle. Efficiently processed commission disbursements to agents, calculated and distributed monthly bonus checks to leadership and investors, and expertly handled staff payroll. Executed weekly soft closes, daily company dollar assessments, and monthly book closings.Precise Financial Controls & Reconciliation:Managed bank and general ledger reconciliations, while expertly overseeing payroll processing and month-end closings to determine profitability. Offered strategic financial insights to ensure precise maintenance, monitoring, and balance of bookkeeping and accounting systems.Talent Recruitment & Development:Efficiently recruited and onboarded new associates, offering comprehensive training, technology resources, and education to empower Real Estate entrepreneurs. Provided continuous support to associates in establishing lucrative businesses. Assisted in business planning, goal setting, and strategically hired and led market center staff, facilitating their professional development and growth trajectories.

Comprehensive Real Estate Responsibilities:Executed diverse responsibilities encompassing property listing analysis, client interviews, property site visits, sales condition discussions, and real estate contract preparation.Buyer Engagement & Market Insights:Engaged prospective buyers, maintaining regular communication regarding builder incentives and new developments in the vicinity.Proactive Client Counseling:Guided key clients through every step of the real estate purchase and selling process, offering proactive and informative counseling.Trust-Focused Client Relationships:Fostered strong professional relationships with clients grounded in trust, effective communication, and a professional demeanor. Skillfully identified client needs and provided tailored solutions.Effective Promotional Materials:Crafted impactful promotional materials, including brochures, postcards, and marketing flyers, to facilitate the successful sale of both new and existing homes.Informed Property Selection:Evaluated clients' financial capacities and preferences, conducting thorough research to present properties aligning with their buying power and preferences.Strategic Sales Approach:Contributed strategic insights, devising and implementing customized sales strategies for each client. These strategies were informed by meticulous analysis and client-specific requirements.Market Insights & Mortgage Awareness:Remained consistently updated on mortgage rates and relevant real estate news, ensuring a well-informed approach to client interactions.

Johnson City, New York, United States

Efficient Surgical Schedule Management:Meticulously orchestrated surgical schedules for a team of 15+ surgeons, considering optimal timing, equipment availability, and staffing allocation.Comprehensive Operating Room Oversight:Effectively oversaw professional nursing and medical support staff for a total of 10 operating rooms, ensuring seamless operations.Swift Trauma Alert Communication:Directly liaised with emergency room personnel, swiftly communicating incoming trauma alerts and facilitating prompt response.Commitment to Quality & Efficiency:Contributed actively to Quality Assurance and Lean Six Sigma studies, exemplifying a commitment to enhancing operational excellence.Collaborative Schedule Coordination:Collaborated closely with anesthesia, surgery, and nursing departments across the hospital to coordinate and optimize the OR schedule.Seamless Multitasking & Emergency Response:Efficiently managed a spectrum of tasks, from coordinating daily surgeries to scheduling emergency cases and procuring necessary specimens.

Ba Communications, Communications & Theater

Bachelor Of Applied Science - Bas Nursing Student

Associates Of Science, Communication