Jennifer Madu Email & Phone Number

Lagos, La, Ng

Lagos, Lagos State, Nigeria

Responsible for overseeing client onboarding from start to finish, covering account setup and KYC compliance. Providing new merchants with end-to-end onboarding support on Quickteller Business platform, leading initial discussions, training sessions, and problem-solving throughout the onboarding procedure. Ensuring smooth execution of integration and optimization projects with partners and brands to strengthen long-lasting business ties. Collaborating closely with sales, solution engineering, and merchant success teams to ensure a seamless and faster onboarding experience utilizing feedback from merchants and promptly alerting management of any issues.Providing post-onboarding support to merchants through emails, telephone calls, chats, and on-site support including settlement escalation, post-parameter configuration changes, etc. Monitor, maintain, and enhance customer relations using CRM tools including JIRA, Extraswitch, and Microsoft Dynamics.Use of Microsoft Excel for data analysis and special reports.Leading a team of 10 Telemarketers to improve merchant conversion rates, boost revenue, and swiftly resolve conflicts.

Lagos, Lagos State, Nigeria

Responsible for contacting inactive POS Agents addressing any issue they may have and encouraging merchants to start transacting with the company's POS terminal.Reaching out to existing and potential customers to present new products and service offerings.Communicate with customers to understand their requirements and needs.Responsible for educating customers how on to use POS terminal and the services offered.Escalating peculiar issues customers are facing to the appropriate unit.

Lagos State, Nigeria

Responsible for Identifying existing and prospective customers' needs via mail, phone, and social media and providing answers quickly.Helping customers complete loan applications, bill payments, set up card and loan repayment.Escalate customer's queries to the unit in charge and follow up to ensure they are resolved quickly.

Lagos, Lagos State

Reached out to clients to ask about their outstanding payments and negotiate payment arrangements.Monitor accounts to identify outstanding debts.Helped to improve loan recovery.Was awarded the collector of the month due to my hard work and commitment to ensure customers pay up their debts

Contonou

Trained on how to use e-commerce app to improve sales.Trained on how to manage and administer online store using shopify.Attend to customer's complaints and inquires.Resolve customer's issues with the company's apps

Ebony Road Rumouola

Partook in marketing and sales of the company's products and services.Improved the company's sales rate by meeting the daily sales target with exceptional results.Awarded the third best working staff within a short period due to my hard work and dedication.

Aboh Town,Ndokwa East Local Government Area

Taught the student the subject that I was assigned to and also helped to improve their knowledge of the subject.Participated actively in various activities as I was appointed a member of the school's sports committee which allowed me to improve the student's knowledge of sport and its importance.Partook in various community development projects that were organized by the community development group of which I was part of.Educated the community on the importance of sanitation and proper hygiene in the environment especially in the market place and gave practical examples.

Market Junction Aba Road Road Port Harcourt.

Handled the marketing and sales of products and services to clients.kept accurate records and accounted for all transactions.Applied my unique persuasive skills and techniques during g sales which boosted the company's product sales.Rendered exceptional customer services that helped improve the relationship between the company and its clients.