Jennifer Mcbride Email and Phone Number

Enterprise Case Management and Process Modernization

To implement enterprise digitalization and case management initiatives across the IRS by modernizing systems, simplifying business processes, and empowering taxpayers and employees to rapidly resolve issues in a simplified digital environment. Collaborate with internal/external stakeholders, and industry to bring digital solutions to life.

Lead Project Manager in Learning & Education. Design, develop, test, manage, and deliver a full range of learning products, learning system technologies and educational services to improve the performance of Wage and Investment (W&I) employees supporting strategic business goals and objectives.Analyzes strategic business objectives and develops, recommends, and implements learning approaches to meet organizational priorities. Prepares recommendations and implements project plans to meet long and short-range business goals.Assesses the impact of new programs and legislative changes on existing products, services, and resources. Presents findings through consolidated status reports, oral presentations, memoranda, and other documents as required. Recommends to management those learning approaches that resolve gaps.Creates innovative methods/products/services in areas where traditional methods have been ineffective or are not applicable. Stays current with state-of-the-art developments, trends, and outlooks in adult learning.Analyzes, plans, organizes, reviews, revises, evaluates, and provides technical direction on computer based training and on-line help components of performance support systems. Completes performance support systems analyses for projects in occupational or administrative subject matter areas, and develops prototypes and other novel performance support tools. Negotiates with all levels of management regionally and nationally to secure resources for each project. Provides technical oversight, direction and guidance to team members assigned to interactive media development projects.Determines sources of information, suitability and educational adequacy of materials and methods; analyzes previous course evaluations and determines the best methods of presentation for the complete course/module.Interprets study results and student performance data to devise/revise education objectives, methods and materials.

Identify, analyze, and coordinate data and other information from Embedded Learning and Education organizations to be included in a user friendly web site that meets customer needs. Responsible for marketing, collaboration, and consultation with customers on technology-based communications, web design, and training applications.

Revises, rewrites and improves the readability, tone and overall quality of training courses and educational materials to insure that these publications reflect favorably on the Service and the functions for which they are developed.