Jenn Mcculloch, M.Ed. Email & Phone Number

Saint John, New Brunswick, Canada

Burnaby, British Columbia, Canada

• Research, design, and create online module and in-person workshop content, facilitator guides, and assessment for learning series focusing on improving interpersonal and conflict resolution skills for staff.
• Manage promotional planning, participant and facilitator recruitment, workshop logistics, and assessment for a pilot of the learning series to analyze learner and facilitator experiences.
• Collaborate with subject-matter experts to develop a leader-focused well-being/mental health workshop to support them in creating a psychologically safe workplace for staff by collaborating with subject matter experts.
• Cultivate and leverage strong relationships with cross-functional internal partners and subject matter experts to coordinate, develop, and align overall project objectives.

Burnaby, BC

• Experience with hiring, recruitment, change management, program management, leadership development, facilitation, project and program management, and strategic planning.
• Develop and design educational programming and engagement opportunities for university students to support university-wide retention efforts.
• Adapt and re-design the overall staff training program from in-person to virtual, and then again to hybrid, to support full staff involvement throughout the pandemic.
• Consult and advise internal and external trainers to ensure materials and content being developed align with staff training and student programming goals.
• Consult and collaborate on university-wide student engagement initiatives to enhance campus culture and sense of belonging.
• Assess and analyze data to identify gaps and make recommendations for future training/programming cycles to improve the learner experience and work performance.

Burnaby, BC

• Experience with internal and external client relationship building, contract negotiations, budgeting, and staff supervision. Responsibilities included:
• Post open staff positions, manage recruitment outreach, interview, hire, and train part-time and full-time staff.
• Manage individual and group client bookings, including negotiating and monitoring contracts.

Burnaby, BC

• Responsibilities included:
• Create hiring contracts for 100+ student staff positions, ensuring accurate contract dates, remuneration, and position details.
• Track, collate, and manage scoring for 150+ applications and candidate tracking throughout annual hiring process.
• Revise, update, and optimize office SOPs, documents, and processes.
• Technical and logistical support to programs, hiring processes, and training workshops.
• Source vendors and venues for multiple programs and department activities.

Burnaby, BC

• Responsibilities included:
• Review applications, interview candidates, and making hiring recommendations to manager.
• Manage the Booking.com account for accurate availability and communication with guests.
• Audit all individual bookings made by other staff and liaising with internal and external clients to sell meeting room space.
• Interact with guests using interpersonal and communication skills as needed to approve/decline special requests, and resolve any outstanding issues with their stay.
• Deliver tours to potential clients of hotel, dorm, and meeting rooms.

Burnaby, BC

Delivered front line customer service to residents, parents, hotel guests, and visitors to the Residence and Housing office at Simon Fraser University. Provided students with accurate information about complex housing and university policies, specific to their needs. Used enterprise level software to process resident and guest contracts, reservation.

Burnaby, BC

Provided administrative support to 20+ engineers/EITs on a daily basis with detailed and complex reports, spreadsheets, correspondence, proposals, Letters of Assurance, and records. Maintained a high standard of quality in the development, issuance and presentation of written (hard and electronic) documents and files for both internal circulation and.

M.Ed., Educational Leadership

Bachelor Of Arts (B.A.) (1St Class Hons), Criminology

Minor in Gender Studies Certificate in Legal Studies

Certificate, Human Resouces Management