Jenn Mitchell Email & Phone Number

Lynnfield, Massachusetts, Ma, Us

Lynnfield, Massachusetts, Ma, Us

- Hire, manage, and mentor a team of senior technical writers and instructional designers- Deliver technical documentation and custom training in multiple modalities for migration projects, including an award-winning mainframe migration project for USAF- Create templates, standards, and style guides for the company- Contribute on the Branding, internal strategy, and emerging product teams- Create complex network and architectural diagrams, including supporting the USAF ATO process- Use tools such as Azure DevOps, OnePlan, OpenAir, SharePoint, Teams, Zoom, Atlassian and Microsoft tools including Jira, Confluence, Visio, Forms, Stream, and the Office Suite

Lynnfield, Massachusetts, Ma, Us

- Led the documentation and training initiatives for two large mainframe migration projects, including client management and consultations regarding project management, change management, training, and communications- Used tools such as Confluence, Jira, OpenAir, SharePoint, Teams, and Zoom- Was asked to roll to perm to startup a new Documentation and Training team

Jacksonville, Florida, Us

- Designed and automated processes and created in-house tools to streamline tasks and reduce errors, resulting in a 90% decrease in errors in less than six months- With our expanded use of the new learning management system, we were able to eliminate expensive services and save $1MM+ per year- Documented current state processes, identified gaps and efficiency opportunities- Designed and implemented future processes and SharePoint workflows, and rolled out all processes, communications and feedback channels- Consulted with learning and business partners on Learning Management System (SumTotal and SkillSoft) capabilities and troubleshot user and system issues- Supported subsidiary implementations- Onboarded and managed new LMS administrators

Lynnfield, Massachusetts, Ma, Us

- Managed multi-million dollar, multi-year B2B technology product tour program and B2B and B2C digital marketing projects which included responsive websites, web writing, SEO, CMS population, 2D and 3D animation, HTML and video product tours, and marketing automation- Used Agile and hybrid project management methodologies- Used tools such as SmartSheet, Trello, ProjectPlace, OpenAir, DropBox, Slack, Office365 and OneDrive - Estimated work and wrote and reviewed SOWs- Conducted team stand-ups and client status and deliverable review meetings- Managed discovery phases, gathered requirements, created visual aids to communicate framework and strategy, and delivered complete burn, status and metrics reports- Managed the highest profile website redesign project at the agency and took it from $250K to $1.2MM in services- We created content, images and SEO for a redesigned 2.5K page website- Used SharePoint which I designed and administered to collaborate with the client- Worked with the Sitecore contracting company to ensure designs met client requirements- Populated the Sitecore website templates- For a nationally-recognized healthcare client in a highly competitive urban market, within 6 months the new site shot up to #1 with a 53% increase in organic searches

Lynnfield, Massachusetts, Ma, Us

- Managed B2B Product Tour Program which created, published and maintained 2D and 3D responsive HTML and video product tours- Worked with product managers, engineers and worldwide marketing experts to develop user-centric product tours- Analyzed and reported monthly metrics results and made recommendations for improvements- Maintained and revised hundreds of published product tours--troubleshooting technical, metrics and brand issues

London, Uk, Gb

- Wrote scripts for HP Demos with quick turnarounds on a tight hourly budget- Edited json, html and various script files for content and metrics coding- Wrote, optimized and edited web copy, blogs, presentations, case studies, data sheets, battlecards and white papers- Created and managed web pages in Sitecore and Kentico- Defined writing standards and managed adherence to client guidelines- Created personas, marketing journeys, and brand guidelines for clients

Jacksonville, Florida, Us

- Wrote internal communications and executive presentations- Created infographics for a retail audience- Designed and documented business processes- Designed templates for training development- Edited and approved training deliverables- Created job aids and CBTs- Gathered requirements and designed SharePoint sites with Nintex workflows to automate development handoffs- Created a branded set of materials to enable Retail Training to be more recognizable within the organization- Deployed training on the Skillsoft LMS

London, Uk, Gb

- Managed multi-million dollar, multi-year successful, high volume sales enablement projects with heavy client interaction (client had 70% boost in sales, meeting sales goal 12 months earlier than expected)- Led the adoption of SharePoint use across a diverse, virtual team of over 100- Designed and managed templates, processes, SharePoint libraries and workflows- Interviewed, trained and managed a remote team of 35 creative and technical professionals- Edited and published large quantities of sales enablement materials- Managed content, editorial calendars and weekly releases of materials on delivery platforms

Sydney, Nsw, Au

- Created and delivered training within 3 weeks for a project with a 5-month development plan- Within 2 months, OPEX significantly declined contributing to the most profitable quarter in company history- Created and maintained internal job aids and provided support for external users- Created and facilitated live internal and virtual external training resulting in significant operational gains due to successful adoption results- Was invited to create a new Documentation and Training department, however shortly after, the subsidiary was shuttered due to mortgage market conditions

- Hired and trained brokers- Created CRM processes with forms and templates- Produced marketing campaigns including websites, email, direct mail and promotions

Jacksonville, Florida, Us

- Created and trained staff on ISD and BA documentation standards, tools and templates- Formed and led a new department QA team- Designed CBT and instructor-led courses and wrote and taught Train The Trainer courses- Edited the work of 18 writers/business analysts and 8 instructional designers- Wrote and taught course materials and online help for enterprise-wide implementations of Siebel and PeopleSoft applications- Interviewed and shadowed SMEs to document user requirements and current-state processes;- Led requirements gathering and “results consensus” meetings with clients- Designed future-state processes while assuring client buy-in and reviewed FRDs and BRDs from the business- Conducted needs analyses for potential clients, determined training solutions and calculated costs and presented results, bringing in new business for the department

Plano, Tx, Us

- Documented end-user workflow processes- Interviewed SMEs, engineers and users to gather, document and report requirements and specifications for proprietary software product- Wrote, produced and disseminated business, technical and marketing information for a multitude of projects covering all departments- Created wireframes for potential software redesigns and conducted user tests of current and potential redesigns- Presented test results to design team to support redesign costs- Wrote and produced software manuals and online help systems- Moved all company and product documentation from hard copy manuals to electronic and online information forums, saving thousands in production costs- Hired programmers and graphic artists to produce various projects at my direction- Wrote press releases and release notes for marketing and technical SDKs and SysAdmin manuals for engineering- Documented testing workflow for process improvement- Designed and produced product posters and quick reference job aids for clients- Created sales presentations on CD for international tradeshows and worldwide distribution

Lincoln, Nebraska, Us

- Gathered requirements from sales reps located all over the country to document current workflow and perform gap analysis for a new database project- Identified three database projects in development in different departments across the country without knowledge of each other, all using similar data fields- Led initiative to merge all projects to serve all users’ data requirements- Edited online help for custom software for customer service reps and mentored technical writers- Was invited to roll to perm to form and lead a new Training and Information Department

- Interviewed and shadowed SMEs to gather requirements and perform gap analysis for a redesign of the Pfizer call center reference system- Built future-state wireframe sites then conducted user tests of current system and prototypes, analyzed data and presented to management to support redesign costs- Designed the call center reference system and directed efforts of programmers- Wrote and facilitated online design workshops for writers and programmers

New York, New York, Us

- Documented and analyzed gaps and revised network support processes- Gathered current state information from process experts, engineers and support- Worked directly with VP of Engineering to improve these processes, successfully reducing number of support calls and issue resolution times- Edited all technical documents and mentored engineers in writing skills

- Gathered requirements and wrote job aids for White House Security project- Designed, produced and managed technical, marketing and sales materials as a subcontractor for Booz Allen Hamilton- Documented business requirements and produced user documentation- Interviewed and shadowed SMEs to document manufacturing processes

Bachelor Of Science (Bs), Accounting

Master'S Degree, Accounting