Jenn Mitchell Email & Phone Number

Lynnfield, Massachusetts, MA, US

Lynnfield, Massachusetts, MA, US

- Hire, manage, and mentor a team of senior technical writers and instructional designers- Deliver technical documentation and custom training in multiple modalities for migration projects, including an award-winning mainframe migration project for USAF- Create templates, standards, and style guides for the company- Contribute on the Branding, internal.

Lynnfield, Massachusetts, MA, US

- Led the documentation and training initiatives for two large mainframe migration projects, including client management and consultations regarding project management, change management, training, and communications- Used tools such as Confluence, Jira, OpenAir, SharePoint, Teams, and Zoom- Was asked to roll to perm to startup a new Documentation and.

Jacksonville, Florida, US

- Designed and automated processes and created in-house tools to streamline tasks and reduce errors, resulting in a 90% decrease in errors in less than six months- With our expanded use of the new learning management system, we were able to eliminate expensive services and save $1MM+ per year- Documented current state processes, identified gaps and.

Lynnfield, Massachusetts, MA, US

- Managed multi-million dollar, multi-year B2B technology product tour program and B2B and B2C digital marketing projects which included responsive websites, web writing, SEO, CMS population, 2D and 3D animation, HTML and video product tours, and marketing automation- Used Agile and hybrid project management methodologies- Used tools such as SmartSheet.

Lynnfield, Massachusetts, MA, US

- Managed B2B Product Tour Program which created, published and maintained 2D and 3D responsive HTML and video product tours- Worked with product managers, engineers and worldwide marketing experts to develop user-centric product tours- Analyzed and reported monthly metrics results and made recommendations for improvements- Maintained and revised hundreds.

London, UK, GB

- Wrote scripts for HP Demos with quick turnarounds on a tight hourly budget- Edited json, html and various script files for content and metrics coding- Wrote, optimized and edited web copy, blogs, presentations, case studies, data sheets, battlecards and white papers- Created and managed web pages in Sitecore and Kentico- Defined writing standards and.

Jacksonville, Florida, US

- Wrote internal communications and executive presentations- Created infographics for a retail audience- Designed and documented business processes- Designed templates for training development- Edited and approved training deliverables- Created job aids and CBTs- Gathered requirements and designed SharePoint sites with Nintex workflows to automate.

London, UK, GB

- Managed multi-million dollar, multi-year successful, high volume sales enablement projects with heavy client interaction (client had 70% boost in sales, meeting sales goal 12 months earlier than expected)- Led the adoption of SharePoint use across a diverse, virtual team of over 100- Designed and managed templates, processes, SharePoint libraries and.

Sydney, NSW, AU

- Created and delivered training within 3 weeks for a project with a 5-month development plan- Within 2 months, OPEX significantly declined contributing to the most profitable quarter in company history- Created and maintained internal job aids and provided support for external users- Created and facilitated live internal and virtual external training.

- Hired and trained brokers- Created CRM processes with forms and templates- Produced marketing campaigns including websites, email, direct mail and promotions

Jacksonville, Florida, US

- Created and trained staff on ISD and BA documentation standards, tools and templates- Formed and led a new department QA team- Designed CBT and instructor-led courses and wrote and taught Train The Trainer courses- Edited the work of 18 writers/business analysts and 8 instructional designers- Wrote and taught course materials and online help for.

Plano, TX, US

- Documented end-user workflow processes- Interviewed SMEs, engineers and users to gather, document and report requirements and specifications for proprietary software product- Wrote, produced and disseminated business, technical and marketing information for a multitude of projects covering all departments- Created wireframes for potential software.

Lincoln, Nebraska, US

- Gathered requirements from sales reps located all over the country to document current workflow and perform gap analysis for a new database project- Identified three database projects in development in different departments across the country without knowledge of each other, all using similar data fields- Led initiative to merge all projects to serve all.

- Interviewed and shadowed SMEs to gather requirements and perform gap analysis for a redesign of the Pfizer call center reference system- Built future-state wireframe sites then conducted user tests of current system and prototypes, analyzed data and presented to management to support redesign costs- Designed the call center reference system and directed.

New York, New York, US

- Documented and analyzed gaps and revised network support processes- Gathered current state information from process experts, engineers and support- Worked directly with VP of Engineering to improve these processes, successfully reducing number of support calls and issue resolution times- Edited all technical documents and mentored engineers in writing.

- Gathered requirements and wrote job aids for White House Security project- Designed, produced and managed technical, marketing and sales materials as a subcontractor for Booz Allen Hamilton- Documented business requirements and produced user documentation- Interviewed and shadowed SMEs to document manufacturing processes

Bachelor Of Science (Bs), Accounting

Master'S Degree, Accounting