Supported project management team through roll out and execution of projects. Wrote requirements definitions and training modules for all new processes and tools. Validated solutions and performed QA testing for new processes and tools. Served as area SME for SharePoint and JIRA. Managed internal web site for updates, memberships and new content. • Trained over 75 people on the use of JIRA as a lifecycle development tool• Transitioned project managers from using their own project management tools into using a centralized system to manage all projects providing transparency to upstream program and portfolio managers• Set up SharePoint sites, including creation of 6 InfoPath forms and process workflows in SharePoint Designer• Designed and developed annual budget process saving an average of 2 hours per stakeholder in time allotted to the old process

Provided leadership, work direction and training to team members, work groups and business partners. Organized and facilitated team meetings and task forces. • Wrote an average of 4 estimates per month for new product development, estimating for internal FTE headcount including domestic and international employees as well as 2 different vendor partners• Participated in Lean Six Sigma project to streamline estimation process and implement suggested changes bringing the over/under to within 10% of original estimate• Identified and implemented process improvements for multiple product lines, ranging from simple to complex products• Seamlessly transitioned from one vendor to another in order to save a government contract on a shortened timeframe and within budget

Scheduled and prioritized production releases. Performed quality control testing to ensure proper functionality and format of product releases. Managed multiple product lines, processes and project life cycles. • Managed large multi-year development projects including one that directly affects law enforcement individuals on a daily basis• Maintained detailed project updates to management team including President’s report• Developed a process to create a complex multi-banded product in direct response to a customer complaint regarding single banded products being too expensive and time consuming to navigate

Actively worked on new product development teams. Conducted in-depth data analysis on new product lines. Developed, updated, maintained and troubleshot electronic content and information systems. Documented new product development process.• Participated on transition team to move 4 banded product lines from acquired company’s platform onto Westlaw• Managed publishing and loading content through brand new process learning through trial and error and blazing a path for those who would follow the process later • Documented new publishing process to account for best practices• Developed an average of 4 new products per year