● Organize new contact information in HubSpot, creating categorized lists that facilitate the distribution of 10+ marketing emails a month each generating over a 35% open rate.● Create meaningful content using Canva and PowerPoint, building social media campaigns that spotlight our network of 26,000+ partners, investors, and strategic connections.● Collaborate closely with the CMO to create a content calendar on Hootsuite, basing it on industry trends, focusing on all relevant social media platforms especially managing partner’s LinkedIn profile with 33,000+ followers.● Oversee website functionality and front-end development for BOOM, a digital e-commerce marketplace that connects buyers and sellers across the food and beverage ecosystem, managing all creative assets to support over 300 company pages.● Support the production team with Hospitality Hangout podcast by setting up audio equipment, guest procurement, and scheduling shipments for out-of-state conferences, reaching over 500,000 streams across multiple platforms and over 15,000 subscribers.● Manage and improve SEO for the company website (WordPress), updating it daily with original thought leadership, partner company news, marketing emails, and optimizing tags to improve website traffic.

- Built strong cross-functional relationships with senior management, external vendors, and internal team, efficiently processing guest requests to the appropriate department so that service ran in compliance with Forbes recommended hotel standards.- Onboarded, trained, and supervised over 10 employees over the course of 4 years leading to self and team recognition for exceptional customer service each year.- Tracked and monitored all internal documents, applications, and invoices in Excel, maintaining compliance daily and ensuring accurate and timely submission of important forms.

Internship with the human resources department that managed five restaurants - Assisted in the file management of invoices and new hire paperwork- Responsible for the cash deposit of three restaurants - Managed credit card disputes

- Assured the loss and prevention of inventory by checking out customers with the utmost efficiency - Carried out customer needs with a sense of urgency - Responsible for handling cash and credit card transactions

- Answered all incoming calls - Input reservations, take-out and delivery orders into the POS- Managed the counter area, keeping it stocked & clean for customers- Responsible for the seating arrangement in the dining area