Jenn Trujillo Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

San Antonio , Tx, Us

I oversaw daily corporate communications across changing leadership, a transitioning workforce environment during the pandemic, and several corporate realignments. I collaborated with executive leaders and vital stakeholders to create effective communication strategies to boost the employee experience and to retain top talent. I utilized Global Diversity Equity & Inclusion (DE&I) standards to nurture a positive work environment and initiated internal employee listening strategies to capture feedback on employee needs.• I produced a world-class communications team to implement listening and corporate communication strategies to support day-to-day operations, two organizational sales, and the COVID-19 era workplace: boosting the engagement, acceptance, and inclusivity among employees by +3.4% in the Year-over-Year analysis.• I was the Communications Chair of Visionworks DE&I Council from 2020 to 2021• I was a member of the DE&I Work Group, Women in Leadership, from 2020 to 2021

San Antonio , Tx, Us

I established partnerships with unit leaders, certified trainers, peer trainers, and managers to support training in a strategic direction and orchestrated the distribution, design, and delivery of training initiatives and programs to gather measurable results fostering amplified employee engagement and productivity. For optimal results in these programs, I utilized the Association Talent Development's Areas of Expertise Competency Model for Designing Learning, Delivering Training, and Coaching. I also pioneered training programs for store-level associates and rebranded the associate experience to improve independent judgement and discretion performance on the sales floor.• As a Certified Field Trainer associate mentor, I developed 15 new marketing training sessions for 200+ employees, guided general managers in the Train-the-Trainer programs, and rebranding training for 300+ locations.• I provided 50+ manager-ed training initiatives with instructional design theories to produce training content, follow-up tools, and procedures for feedback groups.• I facilitated monthly manager development lunches, 20+ employee development courses, and expanded our organizational footprint to over 30 locations in 2 years.

San Antonio , Tx, Us

As the general manager, I directed the store's profitability and sales while managing all operations, merchandising, inventory, training, safety procedures, and more. I implemented SERVE and COACH practices to achieve high-quality customer service and I advanced the entire retail operation's overall performance by training and engaging employees with a talent strategy and a value-based culture.• I executed the sales floor strategy "Heads Up" to maximize customer satisfaction.• I recruited, interviewed, and shaped over 100 management and store-level associates for different regional markets.• I delivered 20% over projected targets within location while supporting the market expansions of 9 different locations.

New York, Ny, Us

New York, Ny, Us