Jenny V. Email & Phone Number

Boca Raton, Florida

Boca Raton, Florida

Customer Service/ Up-Selling / Retention; Delivered world class customer service and built customer satisfaction and loyalty. Provided effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Accepted assignments with an open, cooperative, positive and team-oriented attitude. Utilized multiple call center support applications to efficiently assist customers and agents. Conducted research on customer billing inquiries and demonstrated best judgment in the disbursement of adjustments and credits. Troubleshooted and resolved equipment issues avoiding transfers when possible. Promoted products or services to enhance the customer experience. Evaluated alternatives and offered recommendations for solutions when dealing with irate customers to meet business requirements. Documented all customers' accounts with reason for call, solution presented and customers acceptance or declination to it.

Provided excellent customer service: prioritized orders, maintained in-depth knowledge of current photo products and services, resolved customer inquiries and complaints promptly, and establish professional relationships with customers to build sales through suggestive selling. Performed all functions necessary to open and close the Photo Lab. Developed, priced and packaged photo orders. Maintained a neat and organized Photo Lab and storage area. Scheduled, perform and monitor all daily/weekly/monthly equipment maintenance activities to minimize machine malfunctions and downtime. Prevented all photo markdowns from exceeding to the established minimum standard by identifying *opportunities and developing improvement plans as necessary. Ensured the Photo Lab and all employees who process film follow Federal and State laws and OSHA regulations. Made recommendations for improving Photo Lab performance and implemented plans. Oversaw and operated all equipment, kiosks and technologies associated with the Photo Lab. Ensured employees are following all Loss Prevention policies to minimize Shrink in the Photo Lab, and reacted to all signs of internal and external theft. Maintained an in-stock position on all Photo Lab supplies. Worked with the Store Manager to anticipate inventory needs based on seasonal and local events. Coordinated and tracked Training and Certification of all Photo Lab employees. Assigned, prioritized, and followed up on tasks to Photo Lab employees, while providing direction and feedback. Communicated and worked effectively with the Store Team, Regional Category Specialist, District Manager and Qualex Account Development Specialist. Worked with the Store Manager to create a weekly Photo Lab schedule based on processing volume to meet customer service standards. Performed all Front Store and Pharmacy activities assigned by the Store Manager

Provided planning and consultation of freight forwarding services, including cost analysis and negotiation of contract and handling costs. Researched the selection of steamship lines, consolidation options, container specifications taking in consideration the nature of the goods, appropriate packaging delivery and warehousing of goods at their final destination. Obtained, checked and prepared documentation required by insurance and customs. Using the Internet tracked and traced goods in real time in accordance to customer requests. Obtained payments for freight and other charges in behalf of steamship and office made necessary daily bank deposits. Worked closely with customer, colleagues and third parties to ensure smooth operations and deadlines. Maintained current knowledge of political situations or other factors that could affect the movement of the freight. Answered calls, faxes and file documents, greeted customers.

NY Prepared and served drinks for departing passengers making sure to check ID before serving individual. Used cash register to take payments and made sure to give proper change back Properly and carefully kept track of taps open and rung up at the end of the night. Kept bar well stocked, poured beer, wine and mix consistent cocktails quickly keeping a great attitude since if there was a delay in a flight departure it helped dealing with more than 20 people at the time. Always needed to keep work area clean and inviting for customers. Had to manage with refusing to serve individuals who seemed had enough to drink since if they seem too intoxicated they will not be able to board a plane.

Responsible for calling carriers to do credit checks once I got approval Helped customer with the selection of minute plan and handset making sure it will be beneficial according to the customers cues. Made sure to educate the customer of simple how to' s before leaving the store so they can start with the right foot with their new devices. Took payments as needed whether it was for the cost of the device and process fee or any deposits if required to open the new account. Helped customer with the selection of minute plan and handset making sure it will be beneficial according to the customers cues. Made sure to educate the customer of simple how to' s before leaving the store so they can start with the right foot with their new devices. Took payments as needed whether it was for the cost of the device and process fee or any deposits if required to open the new account.

Performed some claim functions and all aspects of customer service. Responsible for checking medical claims, taking care of telephone and written inquiries and making sure checks were sent in timely manner. Daily entry of claims.

Processed film by extracting the negatives from roll and loading them into photo-finishing machines. Fed the newly processed negatives into photo printer or CD burner, and filed them into envelopes. Followed Eckerd's Photo Lab standards and verified quality and consistency of prints. Answered questions and resolved problems regarding merchandise or services. Processed sales. Took and processed passport photos. Printed digital photos from Internet, kiosks, and media cards. Calibrated machines. Performed preventative maintenance on machines and coordinated repairs. Followed safety and security procedures. Stocked department supplies and refilled machines. Cleaned Photo Lab. Followed proper Photo Lab and general safety and security procedures and standards . Provided prompt and courteous customer service to members, employees, and suppliers.

Scanned purchases into cash register to calculate total purchase price. Accepted cash, checks, or bankcards for payment; completed check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Requested customer identification for certain discounts and receipts as required. Maintained sufficient amounts of change in cash drawer. Balanced cash drawer and receipts; documents discrepancies. Trained new cashiers. Assisted customers in locating specific items. Keeps register area neat and stocked with necessary supplies. Assisted in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

Business Management

Education record

Business Management

High School Diploma