Jenny's Comprehensive Care Solutions is available 24 hours per day, 7 days per week. We are experienced caregivers, having spent over 20 years working in child and adult care. We will treat your loved ones like our own, providing nothing but the best care with dignity and respect.We provide an activity-based care environment with minimal screen-time and maximum outdoor adventures! Whether it's taking a walk, doing a puzzle, visiting a park or museum, or reading a book, we have lots of activities to keep your loved ones engaged.Your independence and freedom is our number one priority! Our mission is to provide excellent care and keep your loved ones independent for as long as possible. We provide a personal approach, tailoring services to each individuals needs. We offer our services individually or as a package and there are no minimum time requirements.Reviews available on our website at www.jennyscomprehensivecare.com and references available upon request.

- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.- Analyzed problematic areas to provide recommendations and solutions.- Organized material to research and complete writing tasks.- Developed detailed technical documents and user guides for technical products.- Observed in-progress operations to identify important steps for technical instructions.- Analyzed developments in field to update instruction literature.

- Specialized in permitting and inspections for commercial plumbing and backflow projects.- Responded to requests for information from public, other municipalities or state offices.- Primary contact for technicians, property managers, vendors, and inspectors.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.- Updated account information to maintain customer records.- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.

- Kept projects on schedule by managing deadlines and adjusting workflows.- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.- Wrote technical narratives to document processes and design changes.- Maintained open communication by presenting regular updates on project status to customers.

- Coordinated and monitored service activities to confirm work met all requirements.- Supervised team of installers and mechanics to complete work on time and to company standards.- Attended telephone skills and program information training sessions to boost aptitude.- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Managed maintenance team of 8 employees and coordinated repair schedule according to priority level.- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.- Oversaw equipment and parts inventory and assisted tracked shipments to reduce stock shortages.- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.- Prepared reports on service performance metrics and key indicators for management review.- Established and maintained service schedules for several projects to help plan organize workload.

- Resolved customer complaints while prioritizing customer satisfaction and loyalty.- Took ownership of customer issues and followed problems through to resolution.- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.- Collaborated with upper management to improve customer service processes and support structures company-wide.

- Answered incoming phone calls and addressed questions from customers and healthcare providers.- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.- Stocked, labeled, and inventoried medication to keep accurate records.- Counted and labeled prescriptions with correct item and quantity.- Entered and processed patients' prescriptions into internal system.

- Supervised day-to-day operations to meet performance, quality and service expectations.- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.- Mentored team members to enhance professional development and accountability in workplace.- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

- Handled employee scheduling and coverage needs during business hours.- Oversaw salon employee performance, facility cleanliness, and sales.- Maintained general appointment calendar and set shift schedules.- Scheduled employees to maintain adequate coverage during business hours.