Jenny Cave Email & Phone Number

Microsoft, Reading

Processed security clearance vetting applications (BPSS, SC & DV) and supported the vetting manager with general vetting administration assignments.Completed a range of largely reactive security-related administrative duties supporting the security controller team.Managed and acted on requests received in the secure facility and vetting group mailboxes resulting in successful and efficient security clearance applications and approvals.Promoted and supported the use of the secure facility for classified customer engagements that increased utilization.Observed defence industry-related security issues and provided physical and procedural security advice to Microsoft staff, contractors, and customers.Provided office cover for the security team when unavailable due to other business commitments.Administered the day-to-day physical access control for the secure facility aligned with compliance standards.Created analytical reports to identify the usage of both the vetting team and the facility which was presented to senior stakeholders.Identified challenging areas within communication channels and established a process to mitigate future information disruption.Reviewed and documented established security processes, evaluated how they could be improved resulting in greater efficiency and streamlined outcomes.

Yateley, England, United Kingdom

Helped to ensure the smooth running of the vaccination centre by providing administrative support across the site.Responsibilities included accessing and maintaining accurate patient records and following the site’s confidentiality policy.Supported vaccinators with the delivery of vaccines through updating vaccination records and recording that consent has been given, and the vaccination is completed.Worked with the HR manager to digitally migrate all employee records from paper to Microsoft Teams.

Marlow, United Kingdom

Delivered, designed and developed new training services aligned to D&B technology evolution, leading from initial concept to launch and delivery of business cases and strategic proposals to senior leadership.Launched the UK “Customer Learning Centre” initiative that represented service efficiency and process optimisation. Created initial design framework, collaborated with stakeholders and ensured on-going consultation though to project maturity and completion. Dun & Bradstreet Customer Learning CentreLed the UK team and provided advice and technical guidance which ensured delivery of key services aligned to our internal and external customers’ requirements Enhanced and extended existing services which ensured operational efficiency within the Customer Learning Centre. Worked alongside our US counterparts and interpreted constructive feedback that improved service change and optimisation.Created and developed customer onboarding processes, bespoke learning plans which directed customers though a learning journey via the Customer Learning Centre which enabled self-paced learning and learning preferences options which subsequently were deployed EMEA wide. Customers measured a reduction in customer service calls. Analysed data on incoming customer interaction and enquiries which identified pipeline opportunities to upskill and cross sell. Reduced Live Training Webinars from 24 per month to 8, saving Trainers a minimum of 24 hours per month. Created satisfaction surveys for customers in response to training engagement which improved customer experience, resolved issues and improved future training.Worked closely with Marketing and ensured communications were cascaded, relevant and distributed to customers and internal staff. Created presentations and showcased the Customer Learning Centre at team meetings across departments.

Reading, United Kingdom

Launched the Service Centre as a new business area in the UK. Taking from initial design to maturity which was dependent on the change management of key stakeholders to ensure success.Ensured the delivery of key services to internal and external customers, leading the UK team and being a point of escalation. Developed new services from concept through to launch, including the development of business cases and proposal to senior leadership. Enhanced existing services to ensure operational efficiency both within the department and for internal customers. Operated as part of a global team to design and launch one of the first global services offered. This led to becoming Global Delivery Lead, responsible for the overall success of the delivery of the service for all regions.

Reading, United Kingdom

Working with key stakeholders across Microsoft and Customers to build successful relationships and drive forward mutual business objectives whilst working closely with the Services Sales Team to secure ongoing and net new business. Engagement scoping and planning to ensure accelerated adoption of Microsoft Technologies through strategic, architectural, and operational alignment within engagement delivery implementation.Driving great customer experience, ensuring delivery quality through planning, governance and opportunity management

Reading, United Kingdom

Educated Deployment Partners and Account Teams responsible for desktop deployment in Enterprise accounts to enable them to drive sales of Microsoft Office and Microsoft Windows.Developed and delivered technical and business product demonstrations to key audiences from CIOs, IT managers and business decision makers. This included the launch of Microsoft Windows XP and Office XP.Supported the sales team by providing technical details around the business benefits of the Microsoft desktop suite across all sectors and range of customers.Worked with customers to address their concerns and requirements for their desktop deployments by delivering appropriate knowledge and information to enable them to successfully deploy the technology

Reading, United Kingdom

Evangelised Microsoft Technology to the End User community through the TechNet Roadshow, travelling around the UK.Worked with MS Partners to demonstrate the business benefits of deploying Microsoft Technologies.

Reading, United Kingdom

Provided a sustained level of support to high profile Microsoft Premier customers.Developed the concept of a “virtual account team” which helped drive cross-team collaboration for the benefit of customers, engineers and TAMs.Understood customer support requirements and delivered relevant technical solutions.

Bristol, United Kingdom

Supported strategic DEC customers in a committed and initiative-taking manner. Ensured 24x7 availability of critical business systems for DEC customers. Implemented “IT Help Desk” services for the DEC Facilities Management team.