Salesforce Consulting | Project Management | Product Management• Deliver multiple end-to-end Salesforce implementations/projects for high-profile clients across aviation, higher education, automotive and food services industries• Provide Salesforce Service, Sales, Marketing and Experience Cloud consulting services to the client• Track end-to-end project delivery across cross-functional teams and manage the outcomes and interactions of core, global and market teams, vendors and agencies• Align stakeholders with the vision to support core delivery and clearly articulate feature testing outcomes to establish platform stability• Liaise with senior leadership to define business cases, support test and learn analysis and report key finance and business insights• Leverage learnings to direct new feature releases, customer segmentation strategy and short-medium term roadmaps• Liaise with business stakeholders to prepare requirements analysis and documentation articulating outcomes • Develop and execute a schedule of automated email and mobile marketing campaigns (eDM, SMS, push notification and eNewsletter)• Build complex customer journeys with thoroughly considered segmentation to improve the sophistication of marketing communications• Utilise best practice email marketing strategies and performance and data insights to improve campaign performance• Communicate business requirements to offshore DEV team to facilitate integration across systems and build within the client's sandbox and production environments• Perform SIT and support end-to-end UAT and PVT • Define user stories, groom product backlog and perform other iteration management activities using agile principles

Bare The Label is a minimalistic Australian baby label bringing functional yet ridiculously good looking essentials to the modern home.• Develop and execute a schedule of digital and email marketing campaigns• Apply best practice email marketing strategies and performance insights to improve campaign performance• Expand social reach by driving engagement on social media through paid, owned and earned tactics, including influencer marketing• Oversee content creation for the @barethelabel_ Instagram page• Enhancement of the www.barethelabel.com.au website and landing pages using principles of influence to ensure optimum conversion performance

• Deliver customer service to customers from diverse backgrounds• Demonstrate knowledge of products and brands in the retail environment• Assist in the training of and supervise customer service staff

Marblelous is an online store curating contemporary and aesthetically pleasing technology accessories. The store offers a selection of premium faux-marble and carbon fibre MacBook and iPad vinyl decals. My role encompasses:• Market research• Social media management• Producing quality photos for the @marblelous_ Instagram page• Delivering customer service• Product sourcing, procurement, and liaising with offshore suppliers• Inventory control• Fulfilment and dispatch of online orders• Management and enhancement of the www.marblelous.com.au website

Client-facing role at ANZ Bank.• Provided Source to Pay enablement and consulting services to the client• Led development and delivery of Statement of Work Migration Project• Reduced complexity in and automated the Bank’s SAP Ariba contract workspace process, thereby removing duplication of effort and resulting in a 70% reduction in time spent • Delivered Supplier Information and Performance Management (SiPM) globally for ANZ Bank• Conducted SiPM training for Operational Contract Managers and Vendor Managers• Conducted Savings and RFx training for Sourcing Managers and Category Managers• Managed ANZ Bank's Contract Lodgement Register and liaised with the Bank's CPO and other key Procurement personnel to process Australian contracts• Managed SAP Ariba on-demand user access• Assisted in contract setup and maintenance activities and ensured a complete SAP Ariba contracts database

• Conducted detailed market and competitor analyses of the Australian Consulting market• Identified growth and marketplace opportunities in Retail & Customer Innovation, Technology Advisory and Supply Chain Management fields• Articulated recommendations enabling Grant Thornton to capture market share, expand its presence, better serve clients, target clients in new industries and change its service capabilities• Presented research findings and recommendations to stakeholders including national leaders, senior managers and partners at Grant Thornton

• Performed administration duties including email management and the processing of payments and invoices