Jenny Eldred Email & Phone Number

Working alongside Business Leads and Programme/ Project Managers, responsible for bridging the gap between change and the business on critical, strategic and complex change initiatives. Responsibilities include Change Design, Change Engagement and Communications and Change Management

Managing a team of Claims Specialist and Administrative Assistants to ensure customers of failed insurance firms receive any compensation they are entitled to. Work closely with third parties dealing with indemnity claims to settle claims as efficiently as possible. Review current processes to streamline and improve the journey for our customers.

London, United Kingdom

Working alongside Claims Specialists to deliver for our customers within agreed timelines and to review processes to improve the customer journey.

Chelmsford, United Kingdom

Repatriated the Co-Insurance function from offshore back to the UK and led a team responsible for recovering funds due to RSA including aged items. Part of an internally award winning project to review and improve all Co-Insurance processes. Continued to manage a team of 1st and 3rd party Claims Handlers dealing with Real Estate claims for high net worth.

Chelmsford, United Kingdom

Leading a team of experienced claims handlers dealing with First Party and Third Party Property Damage both in the United Kingdom and around the world. My role involves strong stakeholder management of both internal and key external clients.

Chelmsford, United Kingdom

My official job title was Finance Operations Team Leader for a specialist Credit Control. Responsible for setting and managing targets and objectives. Analytical thinker with a flair for improving processes. My role included reporting, financial analysis, HR issues, action planning and goal setting. My team managed large and diverse books of businesses in.

I was responsible for the reduction of aged debt balances on a variety of books including Marine and Co-Insurance. I was also tasked with several projects including the review of our low value/ high volume debt for certain Marine policies and the transfer of Co-Insurance work into our team. Self motivated, proactive and organised, I ensured my targets were.

I managed a team of Customer Service Assistants in the Commercial Debt Collection field (both inwards and outwards call handling). Responsible for setting and managing goals and objectives including payment plan targets. I was also a coach for developing improved customer service techniques.