Jenny Shaw Email and Phone Number

Member of Realtime Channel (RTC) team which focuses on real-time co-authoring of Office documents. • Completed a three-month long project that allows engineering teams to effectively monitor service performance and empowers them to make measurable improvements on the Office collaboration service with confidence.• Implemented and delivered a client-side latency telemetry feature that measures and logs the end-to-end experience between users simultaneously collaborating on a shared document.• Wrote a design document clearly detailing and illustrating design processes, proposals, and solutions, and presented it to team for iterative peer review.• Leveraged Azure Data Explorer (Kusto) and Geneva Metrics to aggregate and analyze millions of logged records per day, and designed a dashboard that presented insightful findings on latency performance across Office apps and global data centers.

• Delivered and presented production-ready solutions contributing directly to increases in user enrollment, sessions, and engagement• Filled information gaps and kept teams up to date on software changes through maintaining and developing internal user manuals and documentation• Developed software features using Test-Driven Development (TDD)• Introduced education initiatives and created support systems and communication channels to encourage and emphasize learning• Effectively investigated and debugged high-priority issues and actively engaged in code reviews and peer-programming

• Welcome and onboard new members, as well as provide friendly customer service• Assist and collaboratively teach kickboxing classes with lead instructor, primarily focusing on new members with little to no experience

• Successfully completed an intensive, immersive full-stack software engineering course on Ruby on Rails, Javascript, and React.• Worked in collaborative teams to build creative projects that demonstrated strong technical skill and conceptual knowledge learned in each course module. • Independently conceptualized, designed, and built a full-stack capstone project using advanced technologies and frameworks as well as tools from beyond the curriculum. • Participated actively in lectures and pair-programming sessions.• Successfully completed multiple labs, mini-projects, and timed code-challenges.

• Taught English as a Second Language to young students in a highly intensive after-school setting• Cumulatively taught over 500 students across all levels of English ability• Prepared daily lesson plans, as well as fun and educational activities for an effective and enjoyable learning experience• Met with individual parents to collaborate on the development and education of their children• Pioneered the school's first Cambridge English Exam preparation workshops, recruited the largest number of in-school test participants and produced the highest-scoring average of all participating branches.

• Acted as sole liaison between international teaching staff and Taiwanese administrative staff, facilitating clear and effective communication and understanding across languages and cultures• Recruited new staff members and coordinated onboarding and training process• Conducted teacher training workshops and regular assessments to maintain high quality and pace of instruction• Led monthly staff meetings with teachers and staff to develop curriculum and effective strategies to serve our student base• Mentored junior instructors, helping them build confidence and develop methods for successful instruction and classroom management

• Collaboratively instructed children's ESL classes with various co-teachers• Taught private one-on-one adult classes, specializing in everyday and business English• Graded daily assignments, tests, and essays

• Taught intensive and immersive English classes in a collaborative co-teaching setting to young students between ages 3 to 13• Coached students in writing, communication, and public speaking skills in preparation for the Annual Hess Speech Competition, resulting in a student's successful placement at the district level, a first for the school.