Jenny Hack Email & Phone Number

Completed full life cycle Cerner Patient Access build, Scheduling and Registration, for three client sites in NorthDakota, SMP Health Presentation Health System. This included, data collection, build, implementation,testing, go-live and post go-live support.Implemented applications including Access Management (Win32), Schapptbook.exe (and all accompanyingbuild tools), schtools.exe, pmdbtools.exe, Document Routing, Revenue Cycle (CPM), and Orders toScheduling.Built and maintained provider and outpatient schedules, appointment types, and RegistrationRules. Facilitated Registration Conversations.Provided direction on workflows and system design, developed training documents, and led discussions anddemonstrations on workflows and completed build.

Schroon Lake, New York, United States

Glens Falls, New York Area

Glens Falls, New York Area

Responsible for day-to-day operation and business analysis of HHHN’s pharmacy and pharmacy administration services program. I am responsible for all aspects of customer support, data integration and data analysis necessary to effectively administer 340B programs. I provide superior customer service to all clients as well as demonstrate data administration, manipulation, documentation, communication and reporting skills. I provide training and support for training, meetings and operations. I am also included in developing policies and procedures for processes within my department.

Queensbury, New York

Utilized evidence-based guidelines to research, implement, coordinate and assess network initiatives. Collaborated with community resources (including schools, community organization, businesses, networks, individuals, etc.) and health care teams to identify referral resources and an efficient means of ensuring patient participation with resources, including active communication with primary care providers. Served as a guide and provided information/coaching to the patient and/or family for effective healthy lifestyle change, improved self-management skills and enhanced participation in available resources. Participated in measuring clinical outcomes, data procurement and analysis activities. Participated on performance improvement work groups as requested. Analyzed clinical data, compiles reports, and provides the information obtained. Analyzed reports and provides information on how we can improve and determine best practices.

Toledo, Ohio Area

Handled all aspects of billing for pharmaceuticals including: Entered new/corrected prescriptions to be filled upon receiving the orders from medical staff. Transmitted pharmacy claims to Insurance Companies for processing.Worked all pharmacy claims to receive payment from payers including denials, checking eligibility and pharmacy coverage, and obtaining overrides. Utilized spreadsheets to track pharmacy inventory to change NDCs on prescriptions when necessary. Worked Prior Authorizations for non covered medications. Worked spreadsheets of prescriptions while managing daily and monthly A/R numbers. Obtained exceptional customer service while communicating daily with the medical staff of our Long Term Care facilities, pharmacy staff, and insurance companies.Sent notices to the facilities notifying them of non covered medications and suggest covered alternatives. Sent Therapeutic Interchanges to all medical staff and handled facility formularies daily. Gave detailed pricing lists to medical staff for admissions and other inquiries. Knowledge of OASIS program, Microsoft Word, Outlook and Excel.

Account Representative

Worked with medical insurance companies to handle benefits, eligibility, denials and patient’s insurance accounts. Charge entry as well as payment entry. Worked medical claims to pass them cleanly to the insurance companies. Worked directly with patients to help them with their accounts and bills. Worked AR and aging balance reports. Knowledge of FISS System with Medicare. Medical Coding and terminology.

Bachelor Of Science - Bs, Business Management/Healthcare Administration

Education record

Education record