Responsible for designing and supporting a frictionless customer experience across all of Carhartt’s sales distribution models including Wholesale, Carhartt Company Gear and D2C. Focused on continuously improving Carhartt’s customer operations, educating and building a culture of a customer-first mentality across the company and examining service needs and outcomes through the lens of the customer. This includes leading our S&OE team, to ensure our revenue and profitability targets are being met and the Customer Care COE, to ensure we are forward looking and take a continuous improvement approach to Customer Care's processes, reporting and technology,

Responsible for delivering Project Catalyst by leading a team who will reimagine Carhartt's end-to-end business processes and implement SAP's S4/HANA.

Responsible for leading the team that enables all of the Sales programs, tools, budget and events, including reporting and strategy support for the Sales leadership team.

Responsible for leading a team of sales representatives that drive the Sales of our Wholesale .com retailers.

Responsible for driving revenue for a key .com partner. This includes execution of sales plans, marketing plans and budgets and a high level of collaboration with internal and external stakeholders.