Jenny Healey Email and Phone Number

GSK is global healthcare company – with three world-leading businesses – that researches, develops and manufactures innovative pharmaceutical medicines, vaccines and consumer healthcare products.Job responsibilitiesMy primary responsibility at GSK was Procurement/Purchasing officer using the SAP ERP system. This has given me an excellent understanding of the Purchase to Pay (P2P) process. My role encompassed creating shopping carts, goods receipting and managing/troubleshooting workflows. I was also one of GSK’s P2P Champions offering assistance to other ERP shoppers and approvers.Ongoing interaction with suppliers sourcing quotes and building relationships.Creation of new vendors in the ERP system, including performing Due Diligence to eliminate risk to GSKManaging tech refreshes and purchase of GSK’s computer fleet and assisting with budget forecastsAsset management Use of Remedy system to action and resolve client requestsPurchase of client software

Computer Fleet Management offers a leasing facility for Corporate business and Government departments. My accounts consisted of:Victorian Government - Dept of Justice, Dept of Education and State Parliament MPsEriccson AustraliaPivot LtdGSK Australia Pty LtdAMP LtdMy role was to liaise with the client to implement the leasing facility into their business and maintain the facility for the term of the lease. This included auditing of current computer environment, calculation of a buyout figure, set up of internal chart of accounts, population of leased assets database, ongoing maintenance of the leased assets database, monthly purchases and settlement paperwork liason and regular account review meetings with the client.

Database Administrator – PHOENIX systemPHOENIX was the front end user interface for the Residential sales team. My role as database administrator was to upload, update and maintain the data held in the system’s backend data tables to ensure customer enquiries and requests were processed with limited error and impact to service. I was also responsible for data integrity by way of troubleshooting, investigating and resolving any reported system incidents and errors as a result of data held in the data tables.Business Sales ManagerAs Business Sales Manager I supervised a team of 5 – 6 staff to ensure that professional and timely service and follow up was provided to my teams list of business customers. This entailed time and performance management to strive for excellence in Customer Service. Contentious issues involving customer complaints were escalated to me for follow up and resolution.Residential Sales ManagerAs Residential Sales Manager I supervised a team of 5 – 6 staff to ensure that professional and timely service and follow up was provided to my teams list of residential customers. This entailed time and performance management to strive for excellence in Customer Service. Contentious issues involving customer complaints were escalated to me for follow up and resolution.