• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.• Solutions provider for Shared Services team concerns or issues.• Allocated job and workload to individual team members based on their ability.• Initiated process improvements for the Shared Services group to increase output and improve efficiency and team workflow to ensure SLA's were met• Mentored and guided employees ensuring all were trained in product… Show more • Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.• Solutions provider for Shared Services team concerns or issues.• Allocated job and workload to individual team members based on their ability.• Initiated process improvements for the Shared Services group to increase output and improve efficiency and team workflow to ensure SLA's were met• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.• Motivated staff, made sound decisions and worked with managers and staff at all levels.• Implemented a variety of programs/charities with internal staff, i.e environmental initiatives, community fundraising and recycling etc. Show less

• Assisted with various projects and Broker/Office special events - including Broker Open House, Annual Golf Tournament, AGM, Children’s Christmas party, 4-H Awards and charity events.• Coordinated Broker seminar registration for various training sessions using Event program.• Handled Broker enquiries relating to our seminars and special events.• Prepared training packages, acted as seminar coordinator and greeter, prepared certificates and tabulated seminar questionnaire results… Show more • Assisted with various projects and Broker/Office special events - including Broker Open House, Annual Golf Tournament, AGM, Children’s Christmas party, 4-H Awards and charity events.• Coordinated Broker seminar registration for various training sessions using Event program.• Handled Broker enquiries relating to our seminars and special events.• Prepared training packages, acted as seminar coordinator and greeter, prepared certificates and tabulated seminar questionnaire results for various reports.• Prepared documents such as letters and memos for corresponding with brokers.• Answered inquiries from managers and staff relating to supplies and contacts etc.• Ordered office supplies and stationery; reconciled invoices and assigned costs to departments.• Input new business insurance applications for residential and auto policies. Show less

• Processed customers financial transactions in a confidential, professional and prompt manner i.e. received cheques and cash deposits and posted entries into account, provided information to clients regarding bank services, resolved discrepancies in accounts, accepted and processed loan payments, transferred funds, closed bank accounts, posted cash, credit card and bill payment entries, sold savings bonds, processed wire payments, drafts and money orders, Received and verified incoming daily… Show more • Processed customers financial transactions in a confidential, professional and prompt manner i.e. received cheques and cash deposits and posted entries into account, provided information to clients regarding bank services, resolved discrepancies in accounts, accepted and processed loan payments, transferred funds, closed bank accounts, posted cash, credit card and bill payment entries, sold savings bonds, processed wire payments, drafts and money orders, Received and verified incoming daily cash orders.• Provided prompt, accurate and professional service to retail customers ensuring that a positive customer relation was maintained in keeping with established bank guidelines. Show less