Jenny Lam Email & Phone Number

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

1. Greet all patrons, staff and volunteers in person2. Find and provide patrons with appropriate resources, and refer to staff if required3. Update and promote retail materials4. Adhere to all BC SPCA policies5. Report any concerns to staff and/or Volunteer Lead in a timely manner

Richmond, British Columbia, Canada

1. Demonstrated excellent customer service by providing preliminary information to clients about general insurance through phone calls, emails, and messenger2. Maintained databases and filing systems accurately, resulting in a more comprehensive client status report system and renewal process of insurance 3. Provided exceptional support to supervisors and co-workers, thus increasing the overall efficiency of operations

Hong Kong Sar

1. Collaborated with department managers to identify hiring needs by modifying and finalizing Job Description to provide clear hiring requirement on recruitment for better job matching2. Effectively arranged staff training classes on launching new HR system by covering an in-class trial with user manual to ensure best practice in using new system3. Executed survey in workplace to evaluate staff job satisfaction level and recommend areas of improvement to management resulting in assessing employee performance

Hong Kong

1. Sourced and reviewed candidates via job site platforms by daily eyeball reviewing resumes, and then sort suitable candidates for interview to solve manpower shortage problems2. Reviewed and enhanced human resources policies and procedures with managers by regular meetings which resulted in consistent the company practices to enhance practicality of policies and procedures3. Conducted internal audit exercises in background screening by reviewing on-boarding procedure and documents annually to meet the requirements of Global Corporate Client Account and ensure onboarding compliance

Hong Kong

Hong Kong

1. Prepared pre-handover works of new developed property, including prepare tendering, hold recruitment, organize customer handover schedule, and arrange F&B service, to keep unit handover works in smooth2. Conducted site visits with owners and developers during property defect period and recorded with photos aiding with Property Manager to understand the real situation on site3. Utilized Customer Relationship Management to analysis property owners’ needs and follow up complaints to build positive relationship with customers