Jenny Lee Email and Phone Number

• Agency Enquiry System - UI/UX Revamp (Project Manager)➤ Directed a user-centered UI/UX revamp from concept to launch, organizing focus groups and incorporating feedback to enhance the system’s usability. ➤ Achieved an 80% satisfaction rate, significantly improving productivity and user experience.• Sales Performance Dashboard (Project Manager)➤ Directed a sales performance dashboard from concept to launch. It provided visibility into sales metrics and targets. ➤ Ensured alignment with stakeholders’ needs, supporting better decision-making and enhancing goal alignment across teams.• iLearning Revamp Project (Assistant Project Manager)➤ Led the revamp of the agent learning platform, focusing on a smooth data migration and enhanced user experience. Collaborated closely with technical teams and stakeholders to reduce downtime and increase engagement on the platform.• Security Code Scanning (Project Manager)➤ Implemented a proactive security code scanning process, reducing risks and strengthening application security. Partnered with IT teams to embed continuous scanning practices, boosting compliance and protecting sensitive data.• Helpdesk Service Extension (Project Manager)➤ Oversaw the development of a knowledge base for agency-related systems, collaborating closely with an external vendor to ensure alignment with organizational needs. ➤ Reduced internal support staff workload by 50%, improved response times, enhancing overall user satisfaction.

• Office Automation Project (Project Assistant)➤ Transitioned internal workflows to a digital, paperless system, significantly improving efficiency and enabling seamless remote work during COVID-19. ➤ Played a key role in coordinating cross-functional teams to ensure smooth adoption of the new processes.

Secondment in YF Life Insurance International Limited