-Develop O2O & omnichannel marketing strategies for proposals and prepare quotations, ensuring alignment with client inquiry.-Analyze brands' marketing activities by conducting competitor analysis reports.-Communicate across all the internal departments to ensure efficient and effective job delivery.-Assist clients in understanding the company's nine digital and traditional marketing services by presenting the company service profile.-Understand client inquiries and brief the internal teams on the deliverables.-Responsible for client service to maintain positive customer relationships.

-Optimized marketing strategy and compiled monthly reports.-Led generation through cold calls, warm calls, social media messages, Shopee chat, and email marketing.-Analyzed client’s marketing activities by conducting a total of 15 pre-audit and post-mortem reports.-Generated meeting recaps for internal and external meetings.-Sourced the on-ground event location for marketing campaigns.-Managed and optimized CRM databases.

-Managed the local and cross-border e-commerce (Shopee) accounts in Southeast Asia countries.-Managed online content, such as product images, description, pricing, and stock levels.-Managed marketplace ads within the allocated budget.-Managed the online ordering and delivery processes.-Sourced suppliers for products.-Handle customer inquiries and resolve issues.