I was a part of the SEDLab at UofT this summer as I collaborated closely with a team of two other industrial engineering undergraduate researchers and Nicole Hicks, a Master's student at the UofT in the Department of Mechanical and Industrial engineering. I was a part of the Project Journey Mapping Project, supervised by Professor Myrtede Alfred, to identify systematic inequities in maternal healthcare. I have been involved in qualitative and quantitative data analysis to help create visuals… Show more I was a part of the SEDLab at UofT this summer as I collaborated closely with a team of two other industrial engineering undergraduate researchers and Nicole Hicks, a Master's student at the UofT in the Department of Mechanical and Industrial engineering. I was a part of the Project Journey Mapping Project, supervised by Professor Myrtede Alfred, to identify systematic inequities in maternal healthcare. I have been involved in qualitative and quantitative data analysis to help create visuals such as the journey maps that were created using Miro. I also assisted in writing the abstract for UnERD Conference (undergraduate engineering research day) at UofT alongside a conference submission for the International Symposium on Human Factors and Ergonomics in Healthcare Show less

• Accurately processed transactions and managed phone and online orders, ensuring efficiency in delivery and pickup services • Played a key role in improving the store's Google reviews from 4.1 to 4.3 within a month by consistently addressing customer concerns and ensuring satisfaction•Assisted in promoting special deals and upselling menu items, supporting sale goals •Collaborated with kitchen staff to ensure timely preparation and accuracy of order •Monitored inventory levels… Show more • Accurately processed transactions and managed phone and online orders, ensuring efficiency in delivery and pickup services • Played a key role in improving the store's Google reviews from 4.1 to 4.3 within a month by consistently addressing customer concerns and ensuring satisfaction•Assisted in promoting special deals and upselling menu items, supporting sale goals •Collaborated with kitchen staff to ensure timely preparation and accuracy of order •Monitored inventory levels and restocked beverages and side items as needed Show less

• Played a key role in the successful grand opening, assisting with promotional events and customer engagement • Delivered excellent customer service in a fast-paced bubble tea store, ensuring a positive guest experience • Accurately processed transactions and managed cash register operations•Produced quality drinks while maintaining store cleanliness and organization

• Efficiently managed customer registration through both the Call Centre and in-person, ensuring smooth processing of payments • Handled and resolved client conflicts, maintaining a positive and supportive environment • Provided administrative support, including printing and distributing customer receipts and confirmations • Entered data into the CLASS registration system and managed returned mailings

• Collaborated with a team of staff in delivering diverse aquatic programs for participants of all ages• Supervised a variety of aquatic activities for classes ranging from 3 to 20 participants, fostering a positive and inclusive environment • Executed emergency procedures and managed safety and rescue equipment, ensuring strict adherence to safety guidelines