Dcard is a leading social networking platform in Taiwan, connecting students and young professionals through vibrant, community-driven discussions on topics like lifestyle, relationships, and careers. It briefly offered an e-commerce service, which was closed in May 2024 to refocus on core social features.- Led seller system revamp, achieving a 200% increase in listing speed through data-driven decision-making and feature optimization. - Boosted seller participation in sales events by over 200% with strategic product features and fostering platform-seller communication.- Championed a data-driven approach to guide product roadmap, feature development, and user experience design.- Streamlined product development through breaking down features into achievable milestones and ensuring alignment with overarching business objectives.- Cultivated a collaborative and transparent team environment for effective collaboration between product managers, designers, and engineers.

25sprout is a digital consultant company, which built SurveyCake, widely recognized as the most extensively utilized survey software in Taiwan. - Owned product roadmap for SurveyCake. Prioritized features based on user research, data analysis (including usability testing, Hotjar, SQL, GA, etc.), and customer feedback, ensuring alignment with business objectives.- Advocated a data-driven approach by utilizing diverse data sources to inform product decisions and feature development.- Established product and feature specifications, wireframes, and documentation to facilitate smooth collaboration with designers and engineers.- Improved team engagement by creating a comprehensive onboarding program for sales, customer success, and marketing teams.- Streamlined development processes by collaborating with the engineering team to implement agile methodologies.- Standardized feature naming conventions into English for improved clarity and consistency.

- Enhanced customer satisfaction: Implemented a Zendesk-based CRM system for SurveyCake, streamlining communication and boosting customer satisfaction to over 90%.- Advocated for customer success: Provided solutions, maintained support documentation (English & Chinese), and followed up to ensure problem resolution.- Collaborated cross-functionally: Partnered with product, market, and engineering teams to advocate for new features, drive upselling, and collect valuable customer data.- Led and implemented quality assurance initiatives: Established emergency response protocols, initiated automated testing initiatives (including learning Selenium test case writing), and contributed to manual testing efforts.

- Spearheaded travel project planning, video production, website management, and the creation of promotional materials and social media content.- Assumed the role of a one-day tour guide for international students.