Having always enjoyed writing I focussed on Journalism as a potential career and completed a degree in June 2000, obtaining a 2:1. However I didn't feel I really wanted to use my skills in that area and joined Aviva (then Norwich Union) as an entry level advisor in 2001. I worked my way up over the next few years and became a Consultant in the Digital Marketing team in Sales and Marketing in the UK General Insurance sector.Following a restructure my role within the team was made redundant and I then worked as an Insurance Technician dealing with large complex commercial insurance at Capita for Marsh.I then relocated to the North I had a temporary role at First Source for Barclaycard which ended after six months when the work was outsourced. I worked for AXA for just over a year before relocation for personal reasons and worked as an administrator in the healthcare industry in Shropshire. Following a relocation to Birmingham I worked in the energy industry, first of all at Extra Energy who unfortunately went into administration, and then E Energy which I left due to health issues.I began work at the Legal Ombudsman on 18th November 2019. I have been really enjoying the challenge and work environment there and was promoted and began work as an advisor in June 2021. Since then I have worked to improve my knowledge and continue to be consistent and productive but I have continued to assist with telephone calls as much as possible, as this is now part of the role.My ultimate goal is to use my writing as a way to earn money. I have made a start on this by self publishing my first two novels, “Lit Up"​ and “Rowans” which are on sale on Lulu.com. I also take a keen interest in social media and presented on this subject to the whole Aviva Marketing team.