Jenny Mace Email & Phone Number

- Communicating with medical personnel to obtain accurate and relevant medical information in order to ensure proper asset assignment and requirements for level of care and medical triage- Ensuring that all transfers are completed quickly and efficiently to guarantee that the highest level of care is provided to all patients- Administering and monitoring communication lines between field medics and transport physicians- Interviewing and transcribing thorough and complete records of patient information - Monitoring and authorizing requests for the Ministry of Health’s Patient Transfer Authorization Center- Coordinating between air and land transportation for team transfers, neonatal patients and organ retrieval

Toronto, Canada Area

-Supervising, including setting goals and development plans, for the Billing and Customer Relations teamsResponsible for quality assurance of Customer Service DepartmentDesigned all training materials, including manuals, tests, workbooks and course curriculumResolving and following up on escalated issues for Customer Service Department

-Created quality assurance procedures and polices-Developed retention strategies, flowcharts, scripts, policies and procedures-Implemented coaching procedures and tools for the Customer Service Department-Established clear and concise reporting strategy for several departments

Kitchener, Canada Area

- Assistant to 3 Managers and the Community Manager Ordering/receiving of all supplies- Customer service and resolving customer complaints- Maintaining all marketing displayed in branch- Creating and implementing new campaigns and initiatives- Member of 4 committees including Health & Safety

- Assisting clients with their banking needs- Business deposits, drafts, money orders, certified cheques- Verifying government documents and sensitive material