Jenny Marinus Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Relationship management of internal and external key stakeholdersDrive acquisition and retention initiatives and ensuring the sales, retention and budgets are metManaging outbound call center departmentManaging department expenses and other operational costs in accordance with budgetsManaging supplier SLA’sReporting and analysis for both internal and external business partnersOngoing monitoring of service delivery trends and where applicable re-evaluating processes and taking the relevant corrective actionManage and coach team members and ensure that SLA’s and targets are metResponsible for customer communication via our Marketing Platform

Cape Town, Western Cape, South Africa

Documenting and sharing of the subscription strategy for each brandOversee marketing activities to drive both acquisition and retention efforts (call centre and digital platforms)Reporting and analysis of all sales and retention activitiesDriving subscription targets and budgetsBuild and maintain strong relationships with key stakeholders and third partiesMonitor both internal and external SLA’s and take corrective action to ensure service deliveryManaging operational costsManaging a team of back-office staff and the shared call centre servicesManage the fulfilment and operational process of the divisionResponsible for all customer communicationManage the stock levels and promotional activities

Cape Town, Western Cape, South Africa

Developing the marketing strategy in line with company objectivesDrive acquisition and retention initiative and ensuring the sales and retention targets are metCo-ordinating marketing campaigns and sales effortsAllocating resources in accordance with targets and budgetsImproving processes and systemsManaging costsCollaborating and fostering long term relationships with key publishers to grow further awareness of company’s brand and effectively plan sales and retention strategies as per their requirementsSpearheading specific focus on risk areas and ensuring constant liaison with publishers to encourage a proactive approachUtilising analytical skills in preparing monthly reports on subscription movements, sales and activity/success rates including effective management of budgets

Cape Town, Western Cape, South Africa

Media Management

Certificate, A+ Programming

Certificate, Business Computing