Inbound call center CSR for Online Banking - assist customer with setting up online banking, lockout, reset passwords, technical assistance with various platforms, balance, transactions, stop payments, cross selling banking products, and reporting unique issues as they occur.

Supervised three team leads and 85 enumerators - arranged location for training, set up training location to needs of group, approved time reporting, monitored work quality, corrective actions, separations, and when operations went 24/7 acted as relief supervisor for other projects and office operations.

Generate appointments with "C" level contacts (CEO, Pres., CFO, CIO, COO) targeted companies with over $1B in revenues for consulting firm providing performance metrics, best practices, benchmarking, transformation, and outsourcing analysis.

Researched other technology companies that was not offering one of our products - Master Data Management. Not looking for a reseller but to actually purchase license for product. Qualified potential buyer, and arranged meeting with senior product sales and knowledge experts.

Generate leads for field representatives with "C" level contacts (CEO, CFO, COO, CMO, CDO, chief/director of marketing, development, and/or real estate). Research prospect, establish relationship, generate interest, qualify prospect, and pass off to appropriate field rep. Product value: Min $25k companies prospected each month 120, number of individuals contacted at each company: 5, electronic communication followed by phone 5 attempts made per individual. Tools used: Hoovers, Dunn and Bradstreet, Wall Street Journal and other sources.