Commercial Banking Compliance, process, system design and implementation. Respond to audits performed by Group, OSFI, CDICSales strategy, Process design, implementation and fulfillment of compliance based methodology. Ensuring all Corporate Client profiles set up as new, or maintained, met rigorous abidance standards as required by Canada and Global regulatory bodies. Deficiencies successfully remediated and reduced 65% deficiency rate to 0.-Managed team of 75 incumbents in Vancouver, Montreal, Toronto. Communications protocol established allowing all teams to remain current on information, ie country payment sanctions, compliance changes, -Centralized compliance process methodology for Global Banking and Markets, Trade.-Designed and implemented new Global Account and Global Corporate Internet Banking profile set up process. The new process allowed for all regulatory information to be gathered and profile set up completed in 30 days, from the 90 + days which was the standard set previously-Implemented a Commercial Banking support team to answer all technical and legal issues as these applied to new or existing clients. Legal liaison and Compliance -Set up remediation team to review existing client profiles based on trigger events. Team review of customer profile and working with RM and client to update or close any gaps.

New Global Commercial Internet Banking Product Release. Designed and implemented process for setting up Internet Banking profile, Upon implementation, process allowed clients access to global accounts within 10 days. Existing process was 30-60 days.Integrated the product support for clients of 17 countries and 2 Global Business entities. Support officers were trained and fully competent coaching clients by phone of payment formats, global payment messaging requirements. Payment tracing/ tracking Bank to Bank. Payment reportingMotivational leader who knows how to work with colleagues of every levelDesigned and implemented support team that put the needs of the client first. Instead of making it easier for the Bank, the idea was to make it easier for the client. All background information collected by various teams was accessed, rather than asking the client for the same information again and again.Integrated work successfully to offshore teams in China, India and Malaysia.