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Visionary and award-winning service specialist with more than 6 years of experience successfully driving companies to achieve breakthrough results, Proven track record of executing strategy, identifying and bringing creative ideas to market and driving execution. Innovative leader, who constructively challenges conventional thinking, fosters open dialog and promotes frank discussion of tough issues to drive change. • STRATEGIC THOUGHT-LEADER with clear vision for the business. Executes distinctive strategies to deliver dramatic growth and profitability. Defines issues clearly despite ambiguity and applies seasoned judgment to make decisions based on solid analysis, business expertise and understanding of people and organization dynamics. • INNOVATION MANAGER with solid track record of bringing creative ideas to market; selecting winning ideas and projecting how potential ideas may play out in the marketplace.• COACH AND TEACHER who brings out the best in others.• OPERATONAL EXECUTION EXPERT who achieves dramatic results through flexing my style and adapting to meet the needs of the team and business. Continuously balances the needs of customers and employees
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Sales And Service SpecialistWells Fargo Dec 2012 - Aug 2013San Leandro Ca• Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service. • Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention. • Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise. • Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. • Responsible for exceeding quota on home loan referrals , New checking, savings and money market accounts -
Sales And Service RepresentativeBank Of America Feb 2011 - Dec 2012Oakland Ca• Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service. • Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention. • Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise. • Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures -
Bank TellerCalifornia Check Cashing Mar 2010 - Feb 2011Oakland• Handled various accounting transactions and reconciliation tasks• Responsible for managing and balanced cash draw in busiest check cashing counted money in cash draw at the beginning of the shift to ensured cash drawing is balanced out for the day• Solve billing problems and handle customer inquiries by telephone and in person• Provide great customer service to ensure every customers leaves satisfied maintaining good relationship with the customers -
Sales AssociateMacy'S Apr 2008 - Jun 2009Hayward Ca• Responsible for greeting and attending customers as a sales associate and also in front of the cash register• Tendered items for sale, documented all register funds at start and end of shift, dispensed of cash overflow to vault as requested. • Inspected all items for return, documenting all perishable and defective items. • Vault responsibilities include: perform, entries for cash and checks including the income and balance sheet preparation, and problem solving, assist customer -
Office Assistant InternKaiser Permanente Jun 2007 - Aug 2007Union City Ca• Assist several departments with their filing, incoming phone calls• Assisted patients with translation, any inquires and discrepancies• Organized, and file charts and incoming patient medical records• Provide customer and physician satisfaction through clear, concise communication. Interacted efficiently with members, medical vendors and physician offices, providing information as needed• Enforced the patient confidentiality and privacy act ,HIPAA.
Jenny Q Education Details
Frequently Asked Questions about Jenny Q
What is Jenny Q's role at the current company?
Jenny Q's current role is Experienced professional with a proven track record in Banking and Customer Experience.
What is Jenny Q's email address?
Jenny Q's email address is je****@****ica.com
What is Jenny Q's direct phone number?
Jenny Q's direct phone number is (866) 607*****
What schools did Jenny Q attend?
Jenny Q attended Merritt College.
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