Jenny Ramirez Email & Phone Number

Itasca, Illinois, Us

- Orchestrated cross-functional collaboration among data engineers, analysts, developers, and data governance experts to deliver high-impact data products, driving data democratization and cultivating a data-driven culture across the organization.- Enabled thousands of customers to harness their data for operational efficiency, strategic decision-making, and competitive advantage.- Collaborated with leadership to define product vision and roadmaps aligned with business goals, resulting in improved visibility and a 15% reduction in cycle time.- Prioritized and launched four major products, including analytics tools and APIs, to enhance data accessibility and usability.- Conducted product demonstrations for diverse audiences, including senior executives, leading to increased stakeholder engagement and support.- Created comprehensive product documentation, collected customer feedback, and analyzed usage data to inform product decisions and improve user experience.

Minneapolis, Mn, Us

-Enhanced performance and operational efficiency by empowering product teams in a fast-paced agile environment focused on driving the adoption and enablement of data, analytics, and AI products among internal users. As a result, we drove a notable increase in key performance indicators (KPIs), Objectives and Key Results (OKRs), successful adoption of products, and robust support throughout the organization.-Articulated a clear product vision aligned with the company's overall strategy, ensuring a cohesive direction for the team. Facilitated ideation workshops and effectively communicated the value of their ideas, resulting in the creation of comprehensive roadmaps and prioritized backlogs.-Collaborated closely with a cross-functional team consisting of engineers, product managers, UX designers, data experts, and architects to ideate, build and release Data products and Use Cases.-Prototyped a user-centric strategy for increasing the adoption and enablement of Data, Analytics, and AI Platforms, focusing on the User Experience Journey.-Fostered a strong product culture within the team, promoting best practices and a shared commitment to excellence. Introduced Agile practices and coached teams on collaboration tools and methodologies such as Jira, Confluence, Kanban, Scrum, User Story Writing, Story Mapping, Slicing Initiatives, Features, and Epics, enabling more effective teamwork and product culture.-Organized interactive sessions such as Showcases, Demos, Retrospectives, Ideation, Brainstorming, and Webinars, fostering collaboration, and aligning teams towards common goals.-Engaged with the portfolio team and stakeholders, reporting incremental progress, presenting demos and evangelizing the strategy.

Melbourne, Victoria, Au

-During the unprecedented challenges posed by the global COVID-19 pandemic, I embraced the opportunity to work remotely and utilized my professional expertise in coaching and product management, while relocating from Australia to the USA. Through this experience, I empowered a diverse group of online students to drive innovation, adapt to change, and deliver exceptional value to businesses and customers.-Successfully upskilled over 400 leaders, empowering them with the knowledge and skills to effectively lead the vision, strategy, and development of new or optimizing digital products.-Supported and evaluated hundreds of case studies, leading to the development of effective product strategies, comprehensive market research, well-defined product roadmaps, and the creation of exceptional user experiences through prototyping.-Guided students in selecting tailored monetization strategies, considering market analysis, competitive landscape, business goals, and customer behaviors, including subscription, freemium, pay-per-use, advertising, licensing, e-commerce, data monetization, partnerships, in-app purchases, and SaaS offerings.-Demonstrated techniques to successfully contribute to Agile environments, and how the application of different Lean and Agile methods can add value to business and customers. -Students actively participated in hands-on exercises, case studies, and real-world simulations, gaining practical insights. -Received consistently positive measured feedback from students, acknowledging the transformational impact of the learning experience on their professional growth and readiness to excel in product management and agile software delivery roles.

Melbourne, Victoria, Au

- Played a leading role during the creation of the Program Operating Model, Strategy, Vision, Service Catalogue, and collateral for the "New Ways of Working - Center of Excellence"- Coached, trained, and mentored Program Managers, Product Owners and Scrum Masters on how to: a) build and prioritize product roadmaps b) execute the end-to-end of program strategy and release of product increments. c) understand and monitor customer, competitor, environment, and industry trends and OKRs. These efforts positively impacted the increase of eNPS, program levels of maturity, and performance.- Coordinated complex initiatives involving multiple global teams.- Recruited, onboarded, and trained +20 coaches.- Helped ANZ Technology’s transformation by partnering with leaders and teams to deliver speed to value for customers via new ways of working, Agile, Lean, DevOps, and Human Centre Design values, practices, and tools. - Embedded a culture of learning, rapid experimentation, adaptability, and collaboration within Programs and Squads.- Partnered with and coached Program Leads, Release Leads, Architects, and Stakeholders to embed the tools, techniques & practices to improve performance; help with capability uplift & create the systemic change required to deliver successful customer & business outcomes.- Enabled transparency at the Program level by setting up ceremonies, Jira Dashboards, and Confluence boards. These dashboards helped monitor and manage progress, risks, issues, and dependencies, creating a data-driven culture.- Facilitated multiple-scale ceremonies such as QBRs (Quarter Business Reviews), PIs (Program Increments), Program Retrospectives, Program Backlog Refinement, and Scrum of Scrums.- Introduced the use of performance metrics in order to close gaps and drive continuous improvement.

Dublin 2, Ie

- Played a lead role in the delivery of a large transformation program (+100 people) for a Telecom client in Australia. This role spanned across strategy execution and technology delivery to co-create, develop and deliver customer experiences that reached 80% of digital customer interactions, Market Leading NPS, 35% cost out, and genuine employee advocacy.- Ensured overall success of a complex and large-scale program, focusing on project delivery, resourcing, and program health.- Worked closely with clients to understand, shape, plan the transition to Agile operating model, implementation of delivery tools and the definition of metrics and measures for successful delivery.

Melbourne, Victoria, Au

- Led a high-performance team of 13 people, successfully delivering +20 complex e-commerce digital solutions in a period of 2 years, which generated multiple million-dollar in revenue while delighting customers and reducing operational costs. Some of the digital products delivered included: PO Box online, Police Checks online, MyPost Deliveries features, Redirect your parcel, and Safe Drop.- Applied SAFe, Scrum and Lean Product Management in the end-to-end development of multiple Auspost digital products, from the discovery stage to go to market.- Executed activities directly related to software development management, such as ideation, planning, controlling, budget, reporting, presenting in showcases, facilitating stakeholder communications, managing dependencies, and removing impediments. - Coached teams in the implementation of agile tools (Rally, Visual Facilitation, and Agile Games) and methodologies (Scrum, SAFe, XP, Kanban, Lean, and Cynefin) in order to achieve business objectives and continuous improvements. - Collaborated in the definition of an agile roadmap within a continuous improvement model.- Created operational dashboards in Adobe Analytics in order to track metrics of success. These metrics are aligned to the strategic KPIs of the organization. - Continuous coordination and facilitation of inceptions, program increment & iteration planning, WSJF, stand-ups, retrospectives, hackathons, and showcases.- Introduced the use of new agile tools and practices at portfolio, program and team level, such as product backlogs, story mapping, user journeys, stakeholders maps, go to market wall, etc.- Mentored consultants. - Active member of Women in IT initiatives in Victoria.

Norwalk, Ct, Us

- Led the migration of the old SAS platform to a new environment including the installation of new hardware and version system. - Liaison with internal IT teams, business stakeholders, managers and providers as required.- Documented processes and procedures, currently used by the department.

- Successfully delivered digital solutions for different departments, including: Finance, Information Security, Human Resources, Corporate Education, IT, Planning and Corporate Security. These solutions drove organizational process improvements. - Led the execution of an initiative to create the KPIs for multi-million dollar projects like the Orinoco Oil Belt, project which overlies the world's largest deposits of petroleum in the world.- Worked collaboratively in +15 large scale software developments in order to create digital solutions for internal corporate functions. - Lead the execution of the “Corporate Identity Management Project” to provide security id badges for +100,000 employees. The task included the facilitation of the interaction between business users and IT teams, creation of policies and procedures and development of a marketing campaign.- Mentored teams on how to implement agile methodology as they migrated from a more traditional waterfall approach. - Coordinated the efforts of multiple junior business analysts, coaching and reviewing deliverables created by all the BAs for quality and consistency.- Accomplished projects’ objectives on-time, with high quality, within scope, and budget.

- Worked in a cross functional team of 8 people, responsible for the delivery of new IT initiatives to the Corporate Security organization. - Analysed and reviewed business processes, identified process improvement opportunities and developed business cases for large scale projects. - Developed and executed user acceptance testing for web products applications to ensure the business requirements were met. - Managed excellent work relationships with business managers, users, designers, developers, DBAs, operational staff, and vendors.- Documented process, procedures and user guides.

Master, It And Telecomunications Managament

Bachelor'S Degree, Computing Science