Jenny Schmidt Email and Phone Number
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As a strategic management executive, I help organizations unlock their full potential. With deep expertise in financial services, I am known for understanding complex business problems and developing strategic roadmaps that drive impactful results. I am experienced in driving growth in both start-up and matured businesses through my ability to create winning strategies, generate innovative solutions, enhance customer experiences and executive story telling. I am passionate about building trusted relationships, developing high performing teams, and crafting executive presentations that articulate a clear vision and strategy for success.With my extensive background in strategy, operations, customer experience, digital, innovation, sales, and communication I am uniquely positioned to know how to generate business growth and create differentiated client experiences. I have spent the last 3 years building and launching Prudential’s first fully operational, digital, and 6x award winning Direct-to-Consumer (D2C) start-up business providing flexible advice and solutions to the underserved market. I led strategic planning, managing the setup of the core business operations and market expansion.I take the most challenging problems head-on and believe success is achieved when collaborating with talented and diverse teams of people. Not afraid of ambiguity, I am known for creating clarity and a path forward with a "can-do" attitude.
Nationwide
View- Website:
- nationwide.com
- Employees:
- 31096
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Avp, Customer Experience Strategy And OperationsNationwideHouston, Tx, Us
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Vice President Strategic InitiativesPrudential Financial Jun 2023 - PresentHouston, Texas, United StatesSpearheaded the strategy and planning for driving future growth of the business, expanding markets, and served as head of business’ strategic presentations and communications.• Developed the strategy and execution roadmap for market expansion of Prudential’s D2C Business, including an expanded value proposition, product offerings, and a new target audience with a 10M+ market size opportunity. • Created all senior leadership presentations and communications, including for the Business’ Venture Board and Executive Leadership Team, resulting in top-down advocacy and funding for the business. • Developed, wrote, and edited monthly business newsletter of key business updates and financial results distributed across the enterprise; supported internal and external PR strategy, resulting in increased site impressions and ‘buzz’ within the industry.• Recipient, on behalf of the business, of the 2023 Customer Experience Award “Best CX in Financial Services” for the launch of Prudential’s first direct-to-consumer business (D2C), focused on delivering flexible advice and solutions to the underserved market. -
Director Strategic InitiativesPrudential Financial Oct 2020 - Jun 2023Houston, Texas, United StatesEstablished the core business capabilities that underpinned Prudential’s first D2C business, including the operating model, data analytics, value proposition and overall customer experience.• Oversaw building and launching Prudential’s first fully operational and 6x award winning Direct-to-Consumer business, providing advice and solutions to the underserved market, exceeding first-year goals by 90%.• Recognized as a CX leader, and was the featured interviewee on the CX Leader Podcast, Episode #289 (10/17/23), speaking about standing up Prudential’s first D2C business “built for the customer, by the customer.” Episode: Created with Customers in Mind - The CX Leader Podcast• Winner of Prudential’s “FUEL” program; designated as team “CEO”, leading team to create the winning strategy, gaining most market share of the competitive business simulation.• Clarified business priorities, assessed competitive landscape, and led strategic planning focused on driving direct-to-consumer sales, resulting in a clear strategy for how Prudential will ‘win’ in the retail business.• Enterprise Transformation sub-lead for Retail Advice and Solutions, executing over 40 strategic initiatives aimed to cut cost, drive growth, and improve customer outcomes, resulting in $40M of run rate savings.
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Product Owner, Customer ExperiencePrudential Financial Jan 2020 - Oct 2020Houston, Texas, United StatesManaged the integration of a direct-to-consumer term life insurance product onto acquired partner’s platform, resulting in expanded digital distribution, an enhanced purchase experience, and increased Life sales.• Expanded access to wider and more diverse customer base, reduced operating costs through 80% digital-only distribution and doubled sales after 2 years in market.• Defined the digital customer journey, informing the technical implementation and capabilities required to deliver a seamless and ‘instant’ purchase experience, resulting in shortening the cycle time of placing a life insurance product from ~60 days to 20 minutes. • Managed overall project execution and relationship with acquired partner.• Women Unlimited LEAD graduate, among 40 participants from 17 companies, awarded top accolade, the “Fortune Magazine Award” as “one of the outstanding leaders to watch;” remains as a program mentor.• Recipient of 2Q20 “You Rock” for Inclusion and Collaboration for successfully leading the direct-to-consumer term life insurance product integration
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Project Manager, Customer ExperiencePrudential Financial Aug 2018 - Dec 2019Houston, TxDeepened the organization’s understanding of their customers and advisors using detailed journey maps and statistically significant data to define business area focus to transform the experience.• Established fundamental Life and Annuity customer and advisor journey maps, uncovering strengths and opportunities to increase sales, retention, and customer advocacy; this le to the implementation of dozens of process enhancements and capability builds that increased efficiency, reduced costs, and improved the customer experience.
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Senior Strategy Analyst, Innovation & Digital TransformationPrudential Financial Sep 2016 - Aug 2018St Louis, Missouri, United StatesManaged in-market testing via a minimal viable product “test and learn” approach, within the Scaled Agile Framework (SAFe) aimed to create differentiated digital experiences.• Led customer research projects, assessed pain points, and implemented enhancements that increased customer advocacy, engagement, and retention. • Designed partner test strategies with 3 FinTech companies, aimed to test ways Prudential Life can drive better engagement and emotional connection with their customers, resulting in a new product offering and well-defined value proposition that increased marketing expansion.
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Strategy Partner, Innovation LabPrudential Financial Mar 2016 - Sep 2016Dresher, Pennsylvania, United StatesFocused on the full lifecycle of idea development and innovation including researching consumer buying behavior and market need, resulting in concept development with detailed business cases and go-to-market strategies.• Analyzed consumer research to identify gaps between consumer needs, preferences, and current market offerings.• Developed a portfolio of 6 innovative business concepts; 3 that were developed into clickable prototypes with a defined path to market strategy. 4 were later developed into in-market tests and overall influenced the creation of the Solution Development Process used to design, build, test, and scale new products.
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Associate ManagerPrudential Financial Mar 2014 - Mar 2016Dresher, PennsylvaniaLed a diverse team of 16 associates across multiple locations, including managing the relationship and oversight of 30 overseas vendor associates. • Managed on shore and offshore vendor responsible for 30,000 monthly disbursement transactions processed while ensuring quality and cycle time goal.• Spearheaded several projects resulting in increased production efficiency and reduced operating costs.• Received “Life Leadership Award” for key contributions in the Performance Management Consistency Project.
Jenny Schmidt Skills
Jenny Schmidt Education Details
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Bachelor Of Arts (B.A.)
Frequently Asked Questions about Jenny Schmidt
What company does Jenny Schmidt work for?
Jenny Schmidt works for Nationwide
What is Jenny Schmidt's role at the current company?
Jenny Schmidt's current role is AVP, Customer Experience Strategy and Operations.
What is Jenny Schmidt's email address?
Jenny Schmidt's email address is je****@****ial.com
What schools did Jenny Schmidt attend?
Jenny Schmidt attended The University Of Kansas.
What skills is Jenny Schmidt known for?
Jenny Schmidt has skills like Leadership, Management, Microsoft Excel, Customer Service, Microsoft Office, Project Management, Research, Public Speaking, Teamwork, Strategic Planning, Time Management, Litigation.
Who are Jenny Schmidt's colleagues?
Jenny Schmidt's colleagues are Whitney Raut, Alison Mcdowall, Robert Olson, Shannon Irwin, Plcs, Dennis Jennings, Jason Water, Michael Berck.
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Jenny Schmidt
Crisis Management Leader And Marketing/Communications Strategist. Principal At Ravenyard Group.Boulder, Co4ravenyard.com, yahoo.com, aagponline.org, sbcglobal.net1 +124060XXXXX
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Jenny Schmidt
Rapid City, Sd -
1gustavus.edu
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