• Supporting Semiconductor customers with their RF, DC, MW Equipment repair needs. • Distributor for Bird Technologies, COMET vacuum capacitors, and EKK O-rings and Seals

• Responsible for the management and support of a portfolio of applications and technology systems, including Jira, Confluence, Trello, PandaDoc, Lucid, Salesforce, and their add-ons and integrations• Migrated Jira and Confluence from Data Center to Cloud• Developed a strategy post-acquisition to consolidate spaces/projects into a single Jira/Confluence instance resulting in a reduction of cost.• Designed complex Jira workflows and schemes to solve problems with the security of internal and external agents within service desks• Identified internal business needs and aligned them with IT solutions to drive efficiency and productivity.• Created an improved automated workflow for onboarding & off-boarding employees using Jira Service Management (Assets)• Promoted an environment that minimizes data clutter and workflow inefficiencies and was a champion for continuous improvement using Atlassian tools• Nominated by co-workers and recipient of "Whatever It Takes Award" in 2021 & 2023

• Trained individuals in US, China, Germany, and Switzerland on change management processes, as well as Jira & Confluence to increase user adoption. • Effectively managed all customer escalations on projects, including working with the customer to prioritize technical issues and resolve them promptly.• Responded to incoming help desk requests and inquiries for new features, Confluence spaces, Jira projects, new users/user groups, boards, custom fields/issues, and workflow procedures. • Continuously improved existing product development process tools by collaborating with cross-functional teams all over the world to generate templates in Jira & Confluence.• Developed templates for project management that aligned with PMO requirements and custom product types, which reduced project initiation setup time and kept communication consistent across development teams.

• Kept teams on schedule by working closely with engineering, sales, and operations to exceed our customer’s expectations, resulting in a 214% increase in sales between 2014-2017.• Completed 40 RF match network development projects with releases in various production locations (US and China) for a large semiconductor equipment manufacturer customer.• Planned and tracked materials purchases for engineering prototype product builds. • Produced reports on project portfolios, schedules, risks, and costs for management.

Territory: SF Bay Area, Sacramento and Monterey, CA• Met and exceeded annual goal in first 6-months (130%) of the year in what was considered a “cold territory.”• Received “Rookie of the Year” award in 2014. • Skilled at building a strong bond with each prospect and customer -- from lead generation to close and beyond -- through a consultative, solution-based approach.• Advised clients on educational materials and services, created proposals to meet customer’s specific needs and then coordinated the implementation of the resources, which included facilitating the product trainings.• Created and executed a territory plan to ensure that time was spent effectively with top focus accounts within key work areas while constantly prospecting for new clients.

Territory: Northern California, Oregon, Washington, Montana, Idaho, Wyoming, Colorado, and Western Canada (British Columbia, Alberta, Saskatchewan and Manitoba)• Traveled 60% of the time to meet with clients and new prospects to sustain and grow new business within various customer types (OEM, service dealers, distributors, and end users). • Became known as a focused “hunter” of new business, leveraging excellent listening skills and talent for articulating the value-add of represented products and services. • Continually grew customer base through networking, referrals, cold calling and sales presentations. • Targeted selling solutions to engineers and buyers in multiple applications, including avionics, laser cutting, marine, plastic heat sealing, tube and pipe welding, RF drying, semiconductor manufacturing, radiation therapy, MRI imaging, scientific labs, and medical markets. • Exceeded sales goals from 2010-2011: 110.1% and 116.9% respectively.• Attended and participated in sales meetings, contract negotiation, trade shows, engineering seminars and client summits.

• Effectively solicited orders and promoted value-added product upgrades, resulting in a 15% margin increase on custom product configurations. • Improved customer satisfaction rates through proactive communication and timely issue resolution, boosting retention and revenue for my largest customer whom had constant changes in their product delivery needs.• While the semiconductor market segment was down about 40%, I grew business in other applications/markets with some crucial victories.

• Inside sales position supporting multiple outside sales representatives and exceeded sales goals all 3-years (124.2%, 120.3% and 134%)• Contacted new and existing customers to discuss how their needs could be met with specific products and services. • Defined and executed outbound calling campaigns based on research within CRM to cross sell based on existing quote/sales history. • Responded to customer inquiries through phone and email and managed the entire sales order process, which included entering new opportunities into our CRM, submitting design registrations, creating and sending quotes, and following up with the customer on the opportunity to secure/process the order.