"From formulating the first ever cookie dough inclusions to custom formulas, we’re leaders in making delicious things done right."SUMMARY: Championed account and sales-related analysis function to drive operational efficiencies, financial profitability, and business success. Led exceptional customer experience and account performance from inbound business development and sales strategy to satisfaction and needs assessment, financial operations, and contract renewal measures. Governed client interface, project-managed commercialization, and steered systems integration within organization’s innovation function, representing the “voice of the customer” within. IMPACT HIGHLIGHTS:• Cultivated consultative partnership with customers ranging from $3K to $25M+ in annual sales, and directed all aspects of account operations for business’s largest, top-tier customer• Effectively identified potential sales opportunities and trends in overseeing an average $800k+ in pipeline, converting leads into new revenue streams through sharp understanding of customer potential, aligning their unique needs and organizational goals with company’s value proposition and product offerings, and combining technical aptitude with insights-driven decision making• Executed an average +18 client-facing projects simultaneously - including brief and planning, feasibility management, systems upkeep, technical troubleshooting, as well as after-action review - at both pilot and full launch scale• Key voice in multi-year sales planning and R&D agenda using industry analysis, positioning research, and customer feedback loops to inform meaningful evolution of products, stay in tune with industry trends and competition, and define “white space”• Co-created ideation criteria, stage gate framework, and new product development program which standardized a principal workstream, activated efficiencies in stakeholder resourcing, and provides a roadmap for business’ innovation agenda

IMPACT HIGHLIGHTS:• Defined, measured, and delivered industry-leading customer engagement and retention, with expert level product and service knowledge and at a 5+ year on time in full KPI of over 96%, positive CSAT, and 72% increase in gross revenue to date• Steered project management for launch of new CPG snack line against go-to-market strategy for company’s largest customer, which positioned brand as pioneer and category leader, enhanced company exposure, and diversified product portfolio• Critical link to Finance and Executive leadership as owner of RFQ/RFI processing, sales pipeline, invoice audits, costing workstreams, and contract review and renewals, in delivering year-over-year accuracy and performance in product pricing, annual budget reconciliation, and recurring business reviews• Built and enhanced a suite of department reports and dashboards used to manage day-to-day performance as well as generate data necessary for root cause analysis and escalations across customer account matters• Drew on data and financial savvy to optimize price tooling, resulting in increased visibility to cost impacts, average gain of 3+ contribution margin points per product family, and a centralized source of truth for real time quoting and annual negotiations• Omitted redundant workflow, saved 15% in stakeholder time, and created accessibility to critical customer and pipeline data via self-directed CRM system implementation • Exercised robust analytical skills in refining product portfolio through SKU rationalization initiative that retired over 5% of unproductive formulas and generated savings opportunities for customers• Performed 3PL feasibility study in partnership with Supply Chain to include analysis and visualization of capacity availability, management of systems integrations, and evaluation of policy and economic impacts to business and customers

"Fuse develops and delivers breakthrough marketing and authentic brand engagement for clients looking to reach youth, specializing in executing sports, sampling, campus, culture, and customer marketing programs."SUMMARY: Supported agency as business operations technician, before fast-track promotion to brand steward and principal liaison across new business development and account management activities.IMPACT HIGHLIGHTS:• Led planning and project management that focused on growing awareness and loyalty through authentic storytelling and marketing, achieving client retention 3x above the industry average• Designed and executed authentic marketing strategy, brand positioning, and experiential activations across a broad range of programming types and lifecycles for clientele including Amazon Student, PepsiCo, Starbucks, Mondelez, Alli (NBC), Men's Wearhouse, Dick's Sporting Goods, Graduate Management Admissions Council, Reverb and Bystander Revolution• Shaped thought leadership infrastructure to include: implementing 25+ qualitative research projects that inspired effective programming and communications, overhauled inept strategies and that generated over $400k in business opportunity, coordinated an in-house "Daily Dose" insights publication for staffs' continuing education, and aided agency Partners in launching and contributing content to whitepaper series • Built blueprint and led on-time, on budget, and on-strategy implementation of SalesForce and Pardot as part of the agency's growth objectives• Piloted the opening of a West Coast office and supported growing team, which required business savvy, tenacity, and self-motivation in a fast-faced and ambiguous startup environment• Operated a best-in-class community engagement program including the rollout of 18+ of impact opportunities, annual art collaboration and matched-giving, CSA delivery coordination, and double-digit increase in annual NPO services grant program

"Our mission is to serve as a catalyst, leveraging financial, human, and civic resources to enable traditionally underserved people to participate more fully in New Hampshire’s economy."SUMMARY: Leader in frontline people management and business operations governance within a CDFI framework.IMPACT HIGHLIGHTS:• Led cross-functional leadership team in executing logistical and operational efficiencies across contract process redesign, storage and retention systems build, and fiscal budgeting process optimization• Elevated human resourcing program to include leading a compliance and equity audit of organization wide job descriptions, as well as an overhaul of the annual employee appraisal process and benefits management• Influenced 30% increase in volunteer retention through the establishment of a support network and increased training initiatives, and building consistency in day-to-day communications and contribution outcomes

"Protecting NH’s Natural Environment for Wildlife and for People."SUMMARY: Generalist in HR, Operations, and key infrastructure arms at Audubon's McLane headquarters and Massabesic education center. IMPACT HIGHLIGHTS:• Realized ownership of fiscal budgeting process and P&L analysis as part of steering bi-weekly payroll administration• Reconciled three years of financial activity under four accounts previously in default, and finalized land and 1099 taxes for respective tax years• Assembled media list and network that enabled monthly press engagement, led state-wide community outreach for a 15% increase in camper enrollment, and renovated camp staff and camper recruitment process to interface with state employment agencies to achieve program compliance and advancement