Jenny Welsh Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Academic editing and proofreading, mainly for PhD students at the University of New South Wales, Sydney.

Sydney, Australia

Editing/proofreading academic theses, journal articles, business reports and blogs/web copy.Formatting documents using Word according to specific templates.Experienced in the use of UK, US and Australian English.

Sydney, Australia

Part of a projects team implementing new customer solutions and providing support beforehandover to business as usual. Implemented new server environments using virtual and bladetechnology and all aspects of the O/S server build, including security compliance.Completed a project to migrate 3,000 users and workstations to a new Active Directory forestfor HP's major financial services client. Applied detailed Active Directory knowledge in orderto seamlessly migrate the users… Show more Part of a projects team implementing new customer solutions and providing support beforehandover to business as usual. Implemented new server environments using virtual and bladetechnology and all aspects of the O/S server build, including security compliance.Completed a project to migrate 3,000 users and workstations to a new Active Directory forestfor HP's major financial services client. Applied detailed Active Directory knowledge in orderto seamlessly migrate the users and applications to the new environment. Provided support post-implementation and documented the migration process. Show less

Sydney, Australia

Worked on a key Windows Server decommissioning project involving around 100 serversfor one of Geni's major financial services clients. Ensured technical checks and processes were completed to migrate services, users and data to the new Windows environment. Implemented security permissions in the new environment. Sole technical resource reporting directly to the Project Manager. Decommissioned the old domains as part of the proposed domain consolidation.

Built and supported Windows server environments from a hardware level through toinstallation, configuration and support at an operating system level. This included troubleshooting, diagnosing and resolving technical issues. Successfully completed a migration project to a new Windows and Exchange environment. Implemented data migration and the design of a new file permission structure. Deployed VMWare Virtual Infrastructure software to provision a low-cost virtual platform for remote support… Show more Built and supported Windows server environments from a hardware level through toinstallation, configuration and support at an operating system level. This included troubleshooting, diagnosing and resolving technical issues. Successfully completed a migration project to a new Windows and Exchange environment. Implemented data migration and the design of a new file permission structure. Deployed VMWare Virtual Infrastructure software to provision a low-cost virtual platform for remote support teams to connect to the client base. Produced technical documentation to use as a point of reference within the team. Show less

Netherlands

Provided remote support for over 600 servers with a user base of 12,500. Implemented changes on server systems, controlled permissions on shares and mailboxes, and developed strong Windows server, Active Directory and user management skills. Worked to ITIL standards to ensure that all tasks were completed within SLA. Assisted in developing procedures to ensure that all backups were checked and the customer informed of the status on same day.

Netherlands

Technical supervisor/mentor for 40 customer support technicians. Delivered technical training to first-line agents in Norton Internet Security, Anti-Virus and PC-cloning products and developed training materials. Responsible for diagnosing, reporting and reproducing errors, problem management, providing solutions for known issues and organising all technical reference materials. Acted as the point of escalation to Symantec third-line, EMEA.

Netherlands

First-line support agent at the Symantec desk supporting Symantec software in French, German and English.

Master Of Arts - Ma, Publishing

As part of this degree, I completed modules in editing, proofreading, social media communication, publication design, book marketing.

Statement Of Attainment In Introduction To Graphic Design Skills

Eight-week course in learning the basics of Adobe Indesign, Photoshop and Illustrator.

90120 Certificate, Professional Editing And Proofreading

This course covers techniques for effective proofreading as well as structural and copy editing. It also addresses subjects such.

Btec Hnc (Equiv. Advanced Diploma) In Computing And Business It

Bachelor Of Arts (Ba), Modern Languages And European Studies, (Hons)