In this role, I lead all efforts related to ensuring the success of SaaS clients throughout the Americas, emphasizing the improvement of client experiences, achievement of revenue targets, and adept team leadership. My responsibilities include overseeing the development of business relationships, negotiating high-level agreements with executives, and acting as the executive-level representative in client escalations and final presentations. Additionally, I implement sales strategies with clients, utilizing support from the business development team for product knowledge and strategic planning.Notable achievements include:• Enhanced operational efficiency by demonstrating exceptional written and verbal communication skills in client management and internal collaboration. • Spearheaded business growth and secured clients' success within the platform through effective management of teams and client portfolios.

In this position, I established a regular schedule for strategic account reviews to ensure proactive communication and promptly address any issues. I served as a mentor for new hires, providing support throughout the onboarding process. By implementing an efficient coverage model and utilizing programmatic marketing, I effectively engaged customers with valuable content and sales strategies. I collaborated with sales engineers, account executives, customer success advocates, and other key resources to deliver exceptional service. Additionally, I implemented nurturing campaigns focused on best practices and fostering customer engagement.Key accomplishments:• Successfully secured all yearly renewals every quarter, expanding and maximizing the usage of software features.• Strengthened resilience in customer operations, enabling the overcoming of obstacles and achievement of objectives.• Increased net retention and product adoption through additional sales and referrals of new applications.

In this position, I led sales efforts for simulation software in the defense and aerospace industry. Provided ongoing support for Engineering and IT placements in crucial strategic accounts. Collaborated with major industry players like Raytheon and Johnson & Johnson to recruit top talent. Coordinated software demonstrations with Application Engineers to highlight product features.Key achievements:Developed growth strategies for the Americas and worldwide through involvement in meetings with the CEO and executive leadership.Surpassed client expectations by effectively utilizing Salesforce to manage evolving data requirements.

In this role, I located outstanding candidates who played a vital role in fulfilling over 35 staffing contracts. I strategically placed engineers and IT professionals in key roles within major strategic accounts. I worked closely with a team of recruiters to assess potential candidates and collaborated with hiring managers to grasp job requirements and desired candidate qualities.Key achievements:• Enhanced interview processes by offering candidate assistance, gathering interview feedback, and aiding in finalizing new hire agreements.

New Business Management for IT Staffing & Recruiting