Client Renewal Advocate - Us Financial Services Mkt
Current
May 2020 - Present
AeroLeads people directory · profile
Jenny Frigon Email & Phone Number
Client Renewal Advocate - US Financial Services Mkt at IBM
at
IBM
1 work email found
@ibm.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Client Renewal Advocate - US Financial Services Mkt at IBM
Location
Greater Boston, United States, United States
Company size
Who is Jenny Frigon? Overview
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Quick answer
Jenny Frigon is listed as Client Renewal Advocate - US Financial Services Mkt at IBM at IBM, a company with 512090 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Jenny Frigon.
Jenny Frigon previously worked as Client Renewal Advocate - US Financial Services Mkt at Ibm and Global Elite WW Event Project Manager at Ibm. Jenny Frigon holds Bachelor Of Applied Science (B.A.Sc.), Earth & Geographic Sciences - Geographic Information Technology from University Of Massachusetts Boston.
Company email context
Email format at IBM
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{first}.{last}@ibm.com
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Profile bio
About Jenny Frigon
10+ years’ experience within Project Management, Support Operations, and Client Care with a passion for client success. I have been a trusted source for management and team members to go above and beyond to proactively collaborate to meet tight deadlines resulting in improved client satisfaction.Areas of expertise include strong organizational and problem-solving skills and managing multiple projects in a fast-paced environment. Client advocate for the various IBM touch points such as product support, development, offering management, and lab services. • Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Publisher. • Familiarwith Geo-spatial systems such as ESRI-ArcMap, ERDAS IMAGINE, GPS Hardware-Trimble GeoXH; using Terrasync and pathfinder software.
Listed skills include Organization Skills, Customer Service, Microsoft Excel, Problem Solving, and 11 others.
Current workplace
Jenny Frigon's current company
Company context helps verify the profile and gives searchers a useful next step.
Ibm
6 roles
Jenny Frigon work experience
A career timeline built from the work history available for this profile.
Global Elite Ww Event Project Manager
Plan, manage and execute Global Elite Academy events and executive briefings that meet and exceed expectations, while ensuring excellent customer service and positive experiences for IBM clients. Make important decisions often in a fast-paced environment and on the spot during events. Utilize my skills of being adaptive, flexible, and keeping calm and.
Jan 2018 - May 2020
Ww Global Elite, Client Success
Assisted in creating a direct work model to increase self-sufficiency of PDA support analysts. Focused on PMR overview and complex onsite action plans for clients such as Bank of America, Nielsen, GWL. Leverage expertise and experience to resolve critical situations and high visibility issues by developing solutions and process improvements aimed at.
Jan 2017 - Dec 2017
Ww Client Care Coordinator
Facilitated the development and transformation of PDA client care. Devised guide manuals, and held training sessions. Improved the client experience with PDA support field service engagements by reducing escalations and helped in meeting the customer satisfaction. Established a work model for client care queue monitoring
Mar 2013 - Dec 2016
Ww Support Operations Representative
Managed the support analyst coverage schedule. Ensured new products were activated and accurate in the support program. Verified support data during the Netezza/IBM acquisition. Assisted in various operations projects and surveys. Formulated training material for new Customer Service Representatives.
Oct 2010 - Feb 2013
Ww Customer Service Representative
Facilitated the setup of the new Customer support call ticket system. Worked alongside clients to provide support accounts; user ID, passwords, and instructional information. Coordinated providing new client welcome packages.
Jun 2006 - Sep 2010
Team & coworkers
Colleagues at IBM
Other employees you can reach at ibm.com. View company contacts for 512090 employees →
ÁK
Ármin Kovács
Colleague at Ibm
Budapest, Budapest, Hungary, Hungary
View →
ND
Nancy David
Colleague at Ibm
Greater Seattle Area, United States
View →
AR
Alexandre Rosembaum
Colleague at Ibm
São Paulo, São Paulo, Brazil, Brazil
View →
SK
Sanjay Kothawade
Colleague at Ibm
Mumbai, Maharashtra, India, India
View →
RS
Rosina Sommerhäuser
Colleague at Ibm
Essen, North Rhine-Westphalia, Germany, Germany
View →
SL
Sirius Liu
Colleague at Ibm
Tokyo, Tokyo, Japan, Japan
View →
JA
Juan A. Pages Romani
Colleague at Ibm
Barcelona, Catalonia, Spain, Spain
View →
DH
Denise Hotchkiss
Colleague at Ibm
Jacksonville Beach, Florida, United States, United States
View →
SS
Suvankar Saha
Colleague at Ibm
Andhra Pradesh, India, India
View →
MK
Madhavi Khandekar
Colleague at Ibm
Pune, Maharashtra, India, India
View →
Ármin Kovács
Colleague at Ibm
Budapest, Budapest, Hungary, Hungary
View →
ND
Nancy David
Colleague at Ibm
Greater Seattle Area, United States
View →
AR
Alexandre Rosembaum
Colleague at Ibm
São Paulo, São Paulo, Brazil, Brazil
View →
SK
Sanjay Kothawade
Colleague at Ibm
Mumbai, Maharashtra, India, India
View →
RS
Rosina Sommerhäuser
Colleague at Ibm
Essen, North Rhine-Westphalia, Germany, Germany
View →
SL
Sirius Liu
Colleague at Ibm
Tokyo, Tokyo, Japan, Japan
View →
JA
Juan A. Pages Romani
Colleague at Ibm
Barcelona, Catalonia, Spain, Spain
View →
DH
Denise Hotchkiss
Colleague at Ibm
Jacksonville Beach, Florida, United States, United States
View →
SS
Suvankar Saha
Colleague at Ibm
Andhra Pradesh, India, India
View →
MK
Madhavi Khandekar
Colleague at Ibm
Pune, Maharashtra, India, India
View →
1 education record
Jenny Frigon education
FAQ
Frequently asked questions about Jenny Frigon
Quick answers generated from the profile data available on this page.
What company does Jenny Frigon work for?
Jenny Frigon works for IBM.
What is Jenny Frigon's role at IBM?
Jenny Frigon is listed as Client Renewal Advocate - US Financial Services Mkt at IBM at IBM.
What is Jenny Frigon's email address?
AeroLeads has found 1 work email signal at @ibm.com for Jenny Frigon at IBM.
Where is Jenny Frigon based?
Jenny Frigon is based in Greater Boston, United States, United States while working with IBM.
What companies has Jenny Frigon worked for?
Jenny Frigon has worked for Ibm and Netezza.
Who are Jenny Frigon's colleagues at IBM?
Jenny Frigon's colleagues at IBM include Ármin Kovács, Nancy David, Alexandre Rosembaum, Sanjay Kothawade, and Rosina Sommerhäuser.
How can I contact Jenny Frigon?
You can use AeroLeads to view verified contact signals for Jenny Frigon at IBM, including work email, phone, and LinkedIn data when available.
What schools did Jenny Frigon attend?
Jenny Frigon holds Bachelor Of Applied Science (B.A.Sc.), Earth & Geographic Sciences - Geographic Information Technology from University Of Massachusetts Boston.
What skills is Jenny Frigon known for?
Jenny Frigon is listed with skills including Organization Skills, Customer Service, Microsoft Excel, Problem Solving, Enterprise Software, Satellite Imagery, Interpersonal Skills, and Organizational Effectiveness.
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