Jennifer Biggin Email & Phone Number

Sydney, Nsw, Au

Sydney, Au

• Leads the development and implementation of a comprehensive technology vision aligned with company growth plans.• Implemented cyber security measures and integrated brand-specific technologies into overall strategy.• Successfully managed technology budgets, timelines, and adopted a consumer-focused approach to project delivery.• Stays current on technology trends, evaluates and implements new systems, and ensures compliance with regulatory standards.

Crows Nest, New South Wales, Au

• Spearheaded the development of web and mobile apps, notably the Daybreak App, serving over 110K users.• Oversaw operational technology requirements for seamless organisational operations.• As part of the Executive team, provided strategic leadership in the technology domain.• Successfully transitioned the organization from Google Workplace/Suite to M365.• Attained ISO9001 accreditation and currently driving the implementation of ISO27001 accreditation.

Surry Hills, Nsw, Au

• Led the development of the organisation's information and communications technology capability, ensuring the provision of high-performing systems and services tailored to organizational needs.• Managed and enhanced the organisation's Salesforce system, including Finforce and Pardot, utilized for delivering Redkite services and fundraising efforts.• Orchestrated the migration of an unsupported recurring payments system to the Not for Profit Success Pack + within the Salesforce ecosystem, ensuring seamless functionality and compliance.• Developed a comprehensive migration plan from Google Suite to M365, optimizing productivity suite for enhanced collaboration and efficiency.• Crafted a detailed Technology Roadmap to guide the organization's technological evolution and strategic growth.

Randwick, Au

• Supported all IT functions at the Black Dog Institute.• Established strategic direction for the Institute's Technology program.• Oversaw organizational growth from 70 to 240 employees within 4 years.• Managed a Research technology development team of 15 developers and 3 offshore development companies.• Developed 30+ mobile apps (iOS and Android) and web systems.• Implemented M365, including MS Teams and MS Teams telephony.• Replaced eTapestry with Blackbaud Raiser's Edge, Xero with Netsuite, and Medical Director with MediRecords.• Managed transition to remote work during the COVID pandemic.• Successfully achieved security accreditation for the Department of Health.

St Leonards, Nsw, Au

• Managed IT operations, overseeing deployment and maintenance of computer and telecommunications systems.• Provided user support across diverse applications and IT environments.• Reported IT requirements to the Board of AMA NSW.• Oversaw iMIS systems for major states.• Migrated from on-premise to cloud based systems and backups.• Implemented VOIP system, replacing analog PABX.

Sydney, Nsw, Au

• Managed IT and communications environments for Cure Cancer.• Maintained CRM system (ThankQ) and other web-based systems.• Implemented RFP process for ThankQ replacement.• Managed Can Too's web-based community fundraising pages.• Provided user support across diverse applications and IT environments.• Reported IT requirements to the Board for both Cure Cancer and Can Too.

Sydney, Nsw, Au

Developed reports for the web based system MACSIMS to provide information to various government bodies. Liaised with Mission Australia services and government departments to determine requirements and develop appropriate reports.

Woolloomooloo, Nsw, Au

Developed database applications to support fundraising, research, cancer support, contract management, finance and advocacy. Part of the CRM workgroup to establish a new CRM solution across the organisation. Produced specifications, designs and user documentation. Researched PCI DSS requirements and their application to the organisation. Liaised with vendors such as web developers, payments providers and payment gateways.

Frankfurt Am Main, Hessen, De

Managed a team to provide service to the FX and Commodities Trading team in a high pressure environment. Designed and developed a variety of applications, including a system to track value of Sales. Project-managed the replacement of Money Market Bank Office System. Project-managed the implementation of a new Foreign Exchange system.

Bachelor Of Science - Bs, Mathematics, Computer Science

Graduate Certificate In Management Of Not-For-Profit Organisations, Non-Profit/Public/Organizational Management