Jenny Bo-Ot Email and Phone Number

In my role as a Membership & Commercialization Projects Coordinator at CUTRIC, I manage key initiatives that drive collaboration, growth and innovation within our organization and across industry partners. My primary responsibilities include coordinating membership engagement activities, fostering partnerships and providing critical support to commercialization projects that bring new technologies to market.Beyond my official role, I am currently leading two high-impact projects that contribute to shaping the future of sustainable mobility in Canada: CUTRIC's National Academic Strategy and the Pan-Canadian Electric Bus Demonstration & Integration Trial – Phase Three.

Clients: Personal Branch Banking, Personal Banking E-Channels, Corporate Management Division- Handled the coordination and communication between ITG and the client business segments.- Performed initial assessment of client’s technology concerns and initiated discussions for the recommended solution. Led the definition of project scope and objectives.- Ensured that the client’s needs and expectations are accurately captured in the requirements documentation for system enhancement requests.- Monitored the lifecycle of clients’ system development and enhancement requests, and reported the status to the clients.- Responsible for ensuring that the assigned projects are delivered to the business segment sponsors’ satisfaction in terms of timeliness, quality, cost-control, and overall achievement of original project objectives, scope, and schedules.

Client: an Australian telecommunications company- Ensured regular communication among the operations teams in multiple local delivery centers and the management team in Australia.- Responsible for monthly reporting of operational statistics and progress of performance programs.- Monitored high-level operational issues until resolution.

Client: a US-based telecommunications company- Responsible for regular reports involving operational statistics and agent performance.- Responsible for program-level communications. Ensured effective and timely release of information to Operations and Support. Verified accuracy and comprehensibility of information released to Operations.- Headed information campaigns for new initiatives to ensure agent awareness and participation.- Responsible for program-level rewards & recognition programs. Drove awareness of active incentive programs and headed the quarterly incentive program re-launch.

- Served as Functional Requirements Team Member in the development of a new customer management system for Customer Service Representatives. Gathered user requirements and translated these into process maps and screen designs. Coordinated with the system developer for the integration of these requirements in the system.- Served as Training Manager for the implementation of the new customer management system. Handled logistics, scheduling, and planning of resources for the training program. Monitored training results of all system users and facilitated roll-out of the system.- Served as Broadcast Manager for all Globe-initiated SMS broadcasts. Coordinated with Marketing and other units for the scheduling of all SMS broadcasts. Analyzed the impact of any broadcast to subscribers as well as the impact on units within the organization. Participated in the implementation phase of all projects with an SMS broadcast component.