Jenny Bowles Email & Phone Number

Bolton, United Kingdom

FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.

Bolton, United Kingdom

FM provides Business Process Outsourcing to some of the largest companies in the UK, managing their customer service channels delivering great experiences and managing public sentiment. Typically we achieve 80%+ positive brand sentiment for our clients, handling over 50,000 interactions per week. Using our detailed knowledge of all things social, we also manage social PPC campaigns for a wide variety of companies, focusing heavily on achievement of goals and conversions.

Bolton, United Kingdom

FM provides Business Process Outsourcing to some of the largest companies in the UK, managing their customer service channels delivering great experiences and managing public sentiment. Typically we achieve 80%+ positive brand sentiment for our clients, handling over 50,000 interactions per week. Using our detailed knowledge of all things social, we also manage social PPC campaigns for a wide variety of companies, focusing heavily on achievement of goals and conversions.

Bolton, United Kingdom

FM provides Business Process Outsourcing to some of the largest companies in the UK, managing their customer service channels delivering great experiences and managing public sentiment. Typically we achieve 80%+ positive brand sentiment for our clients, handling over 50,000 interactions per week. Using our detailed knowledge of all things social, we also manage social PPC campaigns for a wide variety of companies, focusing heavily on achievement of goals and conversions.

Bolton, United Kingdom

FM provides Business Process Outsourcing to some of the largest companies in the UK, managing their customer service channels delivering great experiences and managing public sentiment. Typically we achieve 80%+ positive brand sentiment for our clients, handling over 50,000 interactions per week. Using our detailed knowledge of all things social, we also manage social PPC campaigns for a wide variety of companies, focusing heavily on achievement of goals and conversions.