Jenny Shields Email & Phone Number

Dallas, Tx, Us

• Review and accept/reject funds received via check, wire, or ACH to be applied to borrower accounts• Research and resolve monthly payment rejections and unpaid accounts through appeals and telephone inquiries• Work with and maintain relationships with other departments such as Bankruptcy, Loss Mitigation, Foreclosure, and Loan Reconciliation to resolve payment discrepancies • Operate on several computer systems such as Capsilon, Doc Velocity, 2X Client, Servicing Director, and Microsoft Office

• Collaborated with coworkers from other offices and departments in order to resolve customer concerns• Participated in weekly meetings with peers in my department as well as others in order to share ideas and cultivate ways to improve processes• Regulated relationship with tax vendors and insured timely disbursement of real estate taxes, researched and paid any penalties, and applied tax refunds to/from the servicing system• Managed loss draft accounts by overseeing insurance processes being carried through by vendors, processed loss draft payments, updated servicing system to reflect loss draft information